It's not just about your expenses, either. RIFT will handle the entire tax refund process for you from start to finish. Don't give any personal information via email, don't follow any links and don't open any documents or other attachments you get. Please check our International Incident Bulletin Page for the latest service updates and advice when sending items. Therefore the quicker you get these signed and sent back to us, the quicker we can progress your claim. This would help improve the transparency of the repayment, enable taxpayers to track the status of the payment and empower them to follow up any delays or problems. Less commonly, participants sought to avoid cheques as they had experienced issues with their postal service since COVID-19 lockdowns. Due to the time lapse between the repayment and the date of interview, stimulus materials were used, which comprised copies of the P800 notification letter and screenshots of the Personal Tax Account interface, to re-immerse interviewees in their repayment journey. You can also use our tax refund calculator to see how much you are due if you do make a claim. It's a complete overview of the taxable income you've made and the costs of doing business you've faced. Either way, it's a great feeling to claim your money back from the taxman! All 3 customer groups preferred the banking app authorisation and salary account transformational solutions, as these were considered to be more automated and to require less involvement from the customer to receive their money. ''Temporary'' here just means it's somewhere you're working for less than 24 months on the trot. VAT What records must be kept by a business? The interviews were conducted both online over Zoom and over the phone to improve accessibility for participants with lower digital confidence. There are no up front charges to pay for anything. Though none of the participants had actually tried to ascertain whether the letter was genuine, they noted that a prompt on the notification explaining how to verify authenticity could help reassure them. The overall aim of this research was to explore taxpayers views about the current repayments journey, drivers of a repayment claim via BACS online and to gather feedback on HMRCs proposed solutions. All it means is the taxman doesn't know he owes you the money. If you dont have an account, you register, which I did. This section provides a summary of key characteristics of each profile identified in this research and the subsequent sections explore in detail the behavioural barriers and facilitators for each profile, as well as different participant suggestions for improving the repayments process. We also use cookies set by other sites to help us deliver content from their services. I spent 4 days trying to find the right documents and trying to login. For most types of tax refund, the payment process all moves quite quickly once the claimed amount has been approved by HMRC. Participants across groups felt the process would benefit from simplification regardless of their digital skills. They were also more likely to say that they would like to confirm their bank details on the phone with HMRC. The service will allow the UK merchant to calculate and collect from their customer at the checkout an additional amount that will cover the cost of import VAT and customs duty alongside the DDP handling fee. (BACS Personal Tax Account, 60+, More than 600). We also use cookies set by other sites to help us deliver content from their services. HMRC will stop issuing payable orders to overseas non-established taxpayers (NETP - taxpayers who are registered for UK VAT but do not have a business address here). We have three options available to help you manage these changes depending on the size and nature of your business. For further information about sending parcels and IOSS please see ourInternational Business Non-Personal and Personal Correspondence User Guidepdf, 2.16 MB. This means the data requirements will change in areas including HS codes and duty and VAT rates, as well as having implications for prohibited and restricted goods screening. Theres basically no acceptable excuse for missing self assessment tax return deadlines, even if you don't owe HMRC anything. Firstly, the sampling presented some issues for the range of views that were initially collected. Have a look at our, If you need to get documents from your employer and they are worried about what is involved then send them to our. Participants who had claimed online via the Personal Tax Account were confident about the authenticity of the letter as a result of several contextual cues. For DDP there will be a 50p per item handling fee payable to Royal Mail alongside the VAT and duty we charge back to you. Alternatively, you can register for and pay VAT in each member state you are selling goods to. If your company or organisation pays too much Corporation Tax, HM Revenue and Customs (HMRC) will repay what youve overpaid and may also pay you interest on it. The points at which taxpayers could drop out of the process were: receiving the repayment notification; their response to reading the repayment notification; or their attempt to sign in to or set up their Government Gateway or Personal Tax Account. Taxpayers can request repayment via Bankers Automated Clearing System (BACS) through their online Personal Tax Account, however, only a minority do so. VAT: Credit notes what are they and how are they treated? Taxpayers can also choose to complete a form to receive an in-year payment, rather than wait to receive a repayment notification (these taxpayers are referred to as self-claim repayment recipients throughout this report). Very occasionally the court may also approve removal of items from inside the home What if I still can't pay? There are actually lots of reasons why you might have to claim tax back from HMRC. AURA from Hurricane), Register for IOSS,via an EU intermediary, in one EU country to get an IOSS number, Provide IOSS number and customs data to RM in pre-advice, Account for VAT and complete monthly returns, They take care of VAT obligations (for B2C items up to 150). If dispatching goods from Northern Ireland to EU you can use the One Stop Shop (OSS). (j) Was the repayment via payable order/cheque? If you don't want to register yourself, we also have Taxamo Assure, an innovative pay-as-you-go solution which is perfect if you simply want to concentrate on selling. We often link to other websites, but we can't be responsible for their content. Taxpayers only contacted HMRC once they received a payable order to verify the authenticity of the cheque, otherwise they proceeded to claim their repayment or else dropped out and waited for a payable order without further contact. There are several ways you can access IOSS. I just wanted it into my bank account. What it's, calendar of key self-assessment dates and deadlines, If you are self-employed and already have a, The more documentation you can send us, the quicker we can get the claim calculated. Participants differed slightly in terms of how much additional communication they wanted after the P800, based on their taxpayer group and whether they had experienced any issues in claiming their last repayment. Dont include personal or financial information like your National Insurance number or credit card details. Check our calendar of key self-assessment dates and deadlinesand make sure you're not caught out. Some participants were also confused about whether repayment via PAYE would mean that the repayment would be subject to tax. It does the heavy lifting for you. In general, participants who felt confident engaging online with HMRC, specifically members of the proactive, digital by default, capable withdrawers and certain passive profiles, were happy for subsequent communications from HMRC to be minimal. It's much more cost-effective to make payments electronically but when that's not. What is a HMRC 'payable order'? This meant that these participants had low motivation to take action, defaulting to repayment by payable order. This is very similar to a traditional cheque and can either be posted directly to you or to your bank to process. (f) What is their awareness of the Personal Tax Account in general and as an option for processing tax repayments via BACS? To address this issue HMRC has created a Gform that will enable NETPs to send their bank account information in order that the issue of a payable order can be avoided and a Clearing House Automated Payment System (CHAPS) payment made instead. Key in the number in this format to ensure that it is recognised. In recent weeks we have been experiencing issues with items to Ireland using the Import One Stop Shop (IOSS) option, some of these items have been returned to UK sending customers. Participants generally were happy with the level of information included in the current version of the repayment notification, though suggested a few additions to the letter, including: a way to check that the letter is genuine, greater clarity about what the Personal Tax Account is, information about how long the Personal Tax Account set up should take and what documents are required, an alternative contact method for disabled taxpayers (see section 5.2 for more detail). The chances are that you will have questions about the changes taking place in relation to EU VAT on 1 July and the options open to you. It allows you to calculate and collect VAT and, if applicable, customs duties from your customer at the checkout and pay it to the EU tax authorities via Royal Mail. Aura provided by Hurricane is a landed cost calculator that can be used to do the calculation in your checkout. They key benefit lay in the ease of logging into their existing banking app, as taxpayers often used face ID or touch ID fingerprint to do so, avoiding the need to remember usernames and passwords or to set up an account. HMRC will try and pay out refunds using a payable order within 5 weeks, but it can often take a lot longer depending on their caseload and the complexity of your claim. I think I just had to wait to get it into my bank account, whereas if you wanted it by cheque you had to contact them. NETPs will then receive their repayments directly into their bank account without the need to visit their bank to cash a payable order. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. A HMRC dataset was used to identify taxpayers that received a repayment in June to July 2021 or December 2021 and whether they were repaid via BACS (online or phone) or via payable order. Across the responses to the ideas, and aligned with their suggestions for improvements, participants valued automation where possible, transparency and a lump sum payment. There are several reasons why you might overpay, and you often have to file a claim and prove you did. In addition, participants who had phoned HMRC suggested that advisors could use less jargon during conversations, as they had found some of the information difficult to understand. The system automatically issued a payable order if a NETP was due a repayment. Whilst there was overall high satisfaction with the process, participants detailed 2 main suggestions for improvements to the repayments journey: participants were keen to see fewer steps in the repayments process and wanted to do as little as possible to receive the money, while maintaining security and feelings of trust in HMRC, participants wanted to see simplification of the verification process, or at minimum, advance information about which documents would be required to set up a Personal Tax Account and how long it should take. There were 2 main reasons for the unpopularity of changes to tax codes as a solution. This will help to avoid unexpected charges and delivery delays to the end recipient, improving the overall customer experience. Tax refund if you're employed under PAYE: 30% of refund claimed + VAT (minimum fee 50+VAT), CIS Tax Refund including tax return 275+VAT, Self assessment from 95 + VAT (call us on 01233 628648 for a quote). Find out more about self assessment deadlines and penalties. Views towards HMRC and the tax system also influenced motivation to reclaim online. The EU's Import One Stop Shop (IOSS) can help you start or continue trading from GB into the EU. VAT: Late payment interest rates increased, VAT: DIY Housebuilders Scheme deadline for claims extended. A tax return is a form you use to tell HMRC about your earnings and expenses. payment for a previous tax year), Income Tax that is deducted from a salary; this is how most employees pay Income Tax, An electronic government portal that allows individuals to track their tax records, A way of reporting income and paying tax to HMRC; it is usually for people and businesses who have income that cannot be automatically deducted from wages, pensions and savings, A form that is used to generate a repayment from HMRC, such as Income Tax overpayments, expenses and pension-related taxes, A code to describe to employers how much tax to deduct for an employee paid under the PAYE scheme, Letter sent to old address, email delivered to spam folder, Miss the Personal Tax Account sections, do not understand what a Personal Tax Account is and ignore, put it off or choose to do nothing, set up Government Gateway ID, set up Personal Tax Account, use existing Personal Tax Account, Cannot retrieve Government Gateway ID details, cannot provide documentation, Had Personal Tax Account for tax affairs prior to receiving repayment notification, vigilant financial managers with extensive knowledge of tax and HMRC processes, digitally confident and regularly used financial management apps including online banking, Limited knowledge of Personal Tax Account, tax affairs and of HMRC processes, young and digitally savvy, not very proactive with financial management, Generally distrustful of online services and processes, limited understanding of tax affairs and not confident in being able to identify online scams, or became vigilant as a result of experiencing an online scam, Limited internet connection at home due to finances or basic digital skills, no use of banking apps / online banking, unfamiliar with HMRC digital processes such as the Personal Tax Account, Found Personal Tax Account process cumbersome and dropped out of process, eager to understand more about tax affairs but did not consider themselves particularly knowledgeable, though generally digitally literate, Overwhelmed by financial matters and did not consider themselves financially knowledgeable, but could use apps for the most part, viewed repayments process as HMRCs responsibility and were unwilling to be more active in the process, Reduce phone wait times with phone and online chat bots, Anything automated and received as a lump sum, Simplify or even automate ID verification (face recognition), Enhance assurances that Personal Tax Account website is genuine and not a scam, Require education about salary repayments and role of employer, Send official letters and emails that can be authenticated, Continue offering phone support for tax affairs, Provide ongoing phone support and send both letters and emails to make sure notifications are not missed, Simplify or even automate ID verification, Use banking app or create app with face recognition technology, Provide education about tax code changes, but continue to send letters or emails, Make the Personal Tax Account information on repayment notification more salient, Continue sending official letters and payable orders, Provide more information about tax code changes. In Sweden there is currently a further short-term complexity. Those in the low online trust group in particular preferred to be paid by cheque and generally avoided online transactions. You can register and file your own tax returns or we can assist you to do so. Travel to temporary workplaces is a common reason, but there are many more. If we're already handling a travel refund claim for you, for instance, we'll take care of any other rebates you might be owed at the same time. HMRC. The model theorises that 6 components drive behaviour: psychological capability (such as comprehension and reasoning), physical opportunity (such as time and resources), social opportunity (such as interpersonal influences), reflective motivation (such as evaluations and plans). If you've underpaid, HMRC will explain how they'll claw the money back. HMRC will never contact you by email for things like this. Pay As You Earn (PAYE) is HMRC's system to collect income tax (which helps pay for services like education and healthcare), and National Insurance (which helps pay for some benefits and the State Pension) from employees. While the most tax knowledgeable participants had experience of HMRC amending their tax code to manage an overpayment or underpayment in tax in the past, which they had no issue with, the idea was not appealing as an alternative to the repayment process being discussed. For further information about sending Delivery Duties Paid please see our guidepdf, 4.74 MB. Intl Bus Parcels Tracked Extra Comp, MTO (oscar) This is the way forward, everyones doing it, you can do it on the bus on the train at home watching TV, its so much easier. If youve got an app, you can log into it once, you can use face ID to authenticate it, and you wouldnt have to type in your details every single time, you dont have to find the website. If the taxman realises that you've paid the wrong tax, he'll send you a P800 tax calculation to tell you. Participants wanted to see simplification of the verification process, or at minimum, advance information about which documents would be required to set up a Personal Tax Account and how long it should take. You can register yourself, via an intermediary, and file your own EU VAT returns. See our full list of services with prices and options. mobile: 07748 117935, VAT Informed, Independent, Indirect Tax Advice, VAT: Recovering input tax on the charging of EVs, VAT: Charging EVs ruled to be goods not services. You'll never have to phone them or reply to their letters yourself. You can change your cookie settings at any time. You can do this by using Aura from Hurricane. You have accepted additional cookies. (b) What support would taxpayers require for the proposed repayment solutions, including increased awareness of Personal Tax Account, information about more significant changes to the repayment process, communications to better direct and support repayment recipients, and additional self-service guidance/support provision requirements? All you have to do this think about how to spend it! In order of importance, this included: confirmation of the date of the payment, or likely window, confirmation that bank details had been received and the repayment is being processed, notification that the repayment has been made. If you submit your claim close to these time periods then it is likely that it could take a bit longer to be processed and paid, so if you can avoid doing so it would greatly speed up the whole process. INTL Business-NPC-Sgn-LLTR, MP0 (zero) This is operational now for Tracked & Untracked services to: Other destinations will be added as they become ready. This means that older participants whose previous repayment pre-dated the existence of BACS online were more likely to be used to the payable order method of repayment. When asked to describe their ideal repayment process, participants said that they would prefer not to need a repayment and not to have overpaid tax. Use theRIFT tax refunds appto track the status of your HMRC tax refund. This is due to changes to EU shipping rules and the requirement to provide accurate customs pre-advice information, IOSS requirements included in this document. The EUs Import One Stop Shop (IOSS) is a VAT registration scheme your business can use from 1 July 2021 to comply with the EUs new VAT e-commerce rules on sales from GB to the EU. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. As a result, tax codes were associated with HMRC error, and could be seen as the reason the overpayment had occurred in the first place. It must also show they are commercial items (i.e. The full list of research questions that the research sought to address included: (a) What do different types of taxpayers understand about the repayment process? Participants wanted to feel in control of the repayment money, and to be given direct access to it, rather than to receive it in smaller amounts spread across the year. If you are selling goods on other marketplace places you can use the Royal Mail Click & Drop service where you will find instructions how to do this. You can change your cookie settings at any time. Participants often assumed that HMRC had customers bank details and would be able to process payments using this information. This was particularly true among proactive participants who felt that the money was owed to them, though participants generally felt it was fair for the repayment to be made without delay, and for them to be in control of the money.
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