By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. Our App got a makeover Looking forward to your reply, speak soon. I am really happy to hear that Karen was able to assist you with processing yourr returns and this was done in less than 5 minutes.Your kind words are really appreciated and i'm sure they'll make Karen's day. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. or the money and now they will not even reply to my emails. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. If yes, then it's on its way. Kind regards, Shopping just got easier. Help future customers by talking about customer service, price, delivery, returns & refunds. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. Select your preferred return option (Print returns label at home or in store options). Please refund 41.30 to my account, many thanks. The dress I paid $58 for literally started ripping at the seams. I have 3 missing package from FedEx! This comment was posted by a verified customer. By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Exclusive. My order number is GUS107732612. Your refund will be processed as soon as we get your items back. She kept asking me for it. As far as we know, there is only one way to contact Nasty Gal, shown above. You'll no longer receive a delivery note in your parcel. This complaint was posted by a verified customer. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. My order number is GUS107732612. I received a refund for one of the items (which I already received) so I know they have the second item in their possession. Companies can ask for reviews via automatic invitations. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. Qty: 1 Size: 10 Colour: Yellow Claim it. Update: Thank you for sending this over. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. Verification can help ensure real people write reviews about real companies. This will surely increase the credibility of your complaint. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Both my dress and my cami tank top came broken. To experience the full world of SFRA, please enable these or check whether another program is Reply from Nastygal. I was never able to successfully change it. Login to our returns portal. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. The whole process was very quick and simple. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. The quality of the products compared to these low-prices is excellent. To take advantage add to bag (like you would a product) and the discount will be REALLY REALLY poor service. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Please note that we may share your email with the company to verify your order. Share your photos and videos with others to prove the truth of your words. Customer service. The remaining balance will stay on your gift card. My address is Kimberly Roberts 622 Collins Rd. You can find the details of your local post office here. You will be contacted by email to verify your review. 2. I returned two items, and only received a refund for one of them. A matter that should be straight forward has become so trivial. I can see this information provided on the 7th February by our customer service team is correct. I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. the next day or standard delivery options! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. I explained that the wrong size was sent and want to send it back. Refund of 3 missing items. I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. This company is horrible. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: Were sorry but the Twitter customer service contact channel is no longer available. A lot of our production is based in the UK, which means our products will come with UK sizing. The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". blocking them. Thanks again, great service! Leave this blank if you'd like to publish your review anonymously. Hello Megan,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Katie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Katie.Take care,Nasty Gal x. I contacted Nasty Gals customer service over an item I received that ended up being faulty. See code. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. Highly recommend. I have paid almost $450 for my items and am missing like 5 pieces. I don't even know how they still have a website, I guess because they steal people's money and keep the products. I love Nastygal and never had a problem before with clothes I bought from there. Fast responses and helpful. 2. Online Deal. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. So lovely and understanding! Coupon Code. You can find fashionable clothing for man and woman. What a horrible first impression! You will receive a cancellation email and a refund via the original payment method used. Wow. Hello Melissa, thank you for your review regarding your most recent experience with our brand. They TOOK PAYMENT and the order did not appear on email or on the app. The price is very affordable! Our App got a makeover If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. They suck and don't even apologize for all of this [censored]. This is a very poor way to treat your customers. My tracking is showing that my parcel is being returned to sender. **Well cover duty costs on all orders. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Were really sorry to hear that youve received an item thats not in perfect condition. Please use the returns portal to get your returns label. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. Many thanks, Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. Made an order at the end of January. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. View in Dark Mode. Never order again. Download the app for an exclusive extra 20% OFF*. You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. Overview. We really appreciate your feedback. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. Sent back a pair or boots thst didnt fit over a month ago and had nothing! Ready to return? - AGG01743-152-12 I ordered a medium and the fit was loose, so I honestly cannot understand what happened. Please rest assured that we remain committed to the best possible service for our customers. Can I return more than one order in the same parcel? If you dont have your order number, log into your account here and then go to 'Order History'. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I received them in a size 6. She hung up and got rid of my email. Expiration date. WORST customer service I have ever seen in my life and I literally work in customer service. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. returned items only one refunded no one to contact to what happened to the other item which is packed all in the same bag. Last Tested. In a matter of two hours, the dress started falling apart. Repackage your items. Items must be unworn and unwashed with the original labels attached. Absolutely amazing customer service in my opinion!! I am so upset and angry to go through this days before Christmas. Is this your brand on Milled? Can't find a contact for an actually human! I still need this as it is for an event but should have came way ahead of time. 2. This experience has been extremely frustrating and I feel like Customer Service fell short. Disgusting business let's put them out!
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