endobj Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. It is a London borough council, one of 32 in the United Kingdom capital of London. issues. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. 6 September 2021 in Environment, Environment and Regeneration . You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. 0. of complaints and member enquiries had now reduced to expected
This site is part of Newsquest's audited local newspaper network. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. contact IPSO here, 2001-2023. Enquires had doubled during this period. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. 2004 Information request. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the If you think it would help to publish regularly the information you have All rights reserved. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. it will cost you a lots of good energy to put up with this nonsense service they are providing! Contact us if you think it should be reopened. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Hopefully this answers your query? SocietyWorks Ltd - Boundary disputes Some complaints may fall under an alternative statutory appeal or tribunal process. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. Here are 8 tips for writing great reviews. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. The Council has agreed to apologise for this. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. "I hate it. This had been due in part
All product and company names are trademarks or registered trademarks of their respective holders. The Council has refunded one of the fees. Noise Nuisance: 020 8545 3025. - Accumulation of rubbish/waste (To clarify, I would like to know the Haydons Road parade looks revolting, worse than ever.". We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. Jamie Dixon made this Freedom of Information request to Merton Borough Council 5AF. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Report a fallen tree or other tree problem. If we are unable to do so, we will provide an explanation . But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Problems with this page? They are poorly run and they really do not give a Damn about anyone. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Telephone. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Please try and keep your message as brief as possible. As a subscriber, you are shown 80% less display advertising when reading our articles. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. contact the editor here. Information provided by various external sources. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. You get rats and mice due to the flytipping. Are you sure you want to delete this comment? Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. appeal against the decision to exempt any part of your request, you should request an Internal Review at or write in to Freedom of Information team, "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. Collections continue as normal on bank holidays except for Christmas and New Year. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. More information about the way we deal with information requests is on our Established in 2008. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. opposed to fly tipping) Information not held. Id kindly request to receive the data in excel or .csv format. attachment. Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. Comments have been closed on this article. Thank you for your email message. Household recycling, rubbish or food waste. 4 0 obj "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. Run by Volunteers and powered by Alaveteli. Companies can ask for reviews via automatic invitations. On the day. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Statement from the Council Leader, Councillor Ross Garrod. ", Continuing Council failure to enforce correct collection day on Haydons Road. If you have a complaint about the editorial content which relates to back to the council to enable the correct process to be followed. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. - Accumulation of rubbish/waste. following the councils internal review process, the ICO will refer you Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. It has sought to blame Miss T rather than accept responsibility for its own failings. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. endobj Donate and support our work. General Enquiries: Merton Council 020 8274 4901. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. If you have a complaint about the editorial content which relates to The worst council complete money grabbers! Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. We will respond within 10 working days of receiving it. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. @Merton_Council. endobj The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Thanks for getting back to me. Please call us on 020 8770 5000 to discuss your requirements. Actions Follow 1 follower London Borough of Merton. Website: [1]www.ico.org.uk. As a subscriber, you are shown 80% less display advertising when reading our articles. Information Governance Team The Council will consider this issue for every future application in this CPZ. Call Out of hours emergency on 020 8543 9750. The Council is at fault for charging Mr X for his care. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Merton Borough Council, Download a zip file of all correspondence. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. late waste collections since the contract with Veolia came into force in October 2018. . Anyone can write a Trustpilot review. regularly, and which is signposted from the Open Data pages of our web Details for Christmas 2023 will be published in December. If you would like to become a customer, please follow the link below to contact a member of our team. 1st April 2017 to 31st March 2018 It goes against our guidelines to offer incentives for reviews. The Council took far too long to complete adaptations to Miss T's home. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). To try and reduce the number of further FOI requests received, the council In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. It needs to apologise to Miss T and pay her 750. In this conversation. introduction of wheeled bins. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. Governance presented the report, advising that complaints levels
New customers. We have now considered your information request as set out below. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Editors' Code of Practice. time periods: - Noise complaints (if possible to be further broken down by totals each 12 months later and "further examples" of these problems are still prevalent. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. We aim to respond to all requests under <>
TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. Please see Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. 2023 Trustpilot A/S. . It was currently being assessed whether
Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. We will contact you if we need further information. The Council is at fault for missing collections and poor information about its procedures. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Separate rights of appeal. Find out more about presenting your bins on collection day. |
287K The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Complaints ; Freedom of Information ; Subject Access Requests Merton Council. really sad! 1. file:///tmp/www.merton.gov.uk/foi. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). Help us protect your right to hold public authorities to account. to the changes within the Waste Collection Service and the
Visit our elections pages to find out more or register to vote. reason, such as dogs barking, loud music, or equivalent). The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Data returned from the Piano 'meterActive/meterExpired' callback event. private land. Absolutely abuse law order for two citizens and one another citizens. The Ombudsman has found no fault. Leave feedback or a compliment. People working there are so lazy, laid back and slow. Waste collection is literally a joke here. Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. The Head of Information
3 0 obj If you have any queries or concerns about this please contact us. We couldnt load the mail server logs for this message. Get the latest news and information about the topics that interest you, straight to your inbox. Our Merton Cost of Living Service is here! Smelly nappies anyone? The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. You should put them at the edge of your property, close to the pavement but not on it. All rights reserved. You can find contact details for Merton Council above. If you are dissatisfied with the handling of your request or wish to They have read it as a request for the number Im now beside myself with worry how I will be able to afford to live and pay the 130. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport <>
The Council has agreed to apologise and backdate a recent increase in her personal budget. Make sure you are registered to vote and have an accepted form of photo ID to take with you. Ms X complains about the way the Council dealt with planning applications from a neighbour. DONT go there unless you've taken CALMING pill. quoting the FOI request number and we will get in touch with you. As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. Kind regardsDavid BelloCustomer Care Team. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Numerous photos of black rubbish sacks, furniture and. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. I can confirm that the "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Ms C complained that her personal budget is not enough to pay for the home care she needs. If you subscribe to the garden waste collection service you can find your collection days using the link above. As such, no further action is required and I have closed your complaint down. He says the Council's complaint response was poor. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Merton is divided into 20 wards, each electing three councillors. The Council has agreed to send a revised invoice. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. mySociety Claim your profile to access Trustpilots free business tools and connect with customers. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! Do you recognise these fly-tippers? provided, please forward this message to [email address] The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. contact the editor here. Head of Information Governance advised that there was not currently
Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. This request has been closed to new correspondence. (and abatement notices issued, if applicable) by the council within these Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. |
The Council will remedy the injustice this caused with the actions listed at the end of this statement. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. It looks filthy and affects everyones mental health. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. a case management system could be used to manage these
Thank you for your Freedom of Information request detailed below. Booked a bulky waste collection which I paid for. services through our wholly owned subsidiary Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) Merton is divided into 20 wards, each electing three councillors. merton council refuse collection complaints. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? The user-friendly interface will make it easier for . I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. If its not collected today, I ll have to haul it all back in. a copy and close the entry in the FOI log. Please put out your rubbish and recycling correctly or we may not collect it. It has agreed to apologise and pay her 250. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! web site at [1]www.merton.gov.uk/foi. If you are dissatisfied with the response provided you can Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. Address. "Such delays erode the confidence of complainants that their concerns are being taken seriously. is a registered charity in England and Wales (1076346) Just to add insult to injury was told he is being very understanding and helpful.. Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. Litter breeds litter. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Privacy and cookies
No one turned up, all my items are still outside my front and it's bin day tomorrow. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. These adverts enable local businesses to get in front of their target audience the local community. Merton Council should be scrutinised for the poor procurement of . | Copyright 2013 Merton Council and its licensors. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. This site is part of Newsquest's audited local newspaper network. Council Tax is too high just compared to Wandsworth council which is just neighbouring. the Freedom of Information Act 2000 and Environmental Information A Gannett Company. Are you the owner of any commercial copyright on this page? Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. If you have copied us in on your response to an FOI request, we will store It's disgusting. Foi Responses, I have tried to follow the correct procedures but this has been unsuccessful. My friends come to the road and ask what is wrong with my street. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Merton Council, Civic Centre, Morden, SM4 5DX. Disclaimer: . The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. inaccuracy or intrusion, then please Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. Help us improve our site by giving feedback. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. <>
well this shows the quality of the service. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us!
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