This article will give you a specific explanation of this problem and a full tutorial on fixing it. The extension can never, however, be as quick as your router, so that is all it means. Step 2. First check the Ethernet connection from your hub (router). Only your first disc can be connected to the hub (router) using an Ethernet cable. on The quickest and easiest way is by using the BT Business app. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. You can do a location test with WiFi Disc, power supply, and phone. But if you cant move it, dont worry, your disc will work OK. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. BT's complete Wi-Fi service expands the coverage of your WiFi network by using mesh networking technology. Watch this short video to set up or follow the instructions below. Set the Complete WiFi Disc Setting from mode 2 to mode 1. on Below are a detailed guide to help you do it: You must have a BT ID before setting up a BT WiFi disc. on For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. You will see the light on the device change into orange but return to solid blue within one minute. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. On the home screen, select More, Your wi-fi network and then Set up new disc. 27-03-2019 Thanks for making and sharing it! Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Are you seeking a step-by-step guide on BT wifi disc setup? BT Hub, BT Voyager and Connected Devices GPL code. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Alternatively, follow the steps below to connect using an ethernet cable. The light on your disc will turn red wait until it turns solid blue again before continuing. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Also, placing it in a ventilated room more often is best. Use a needle or paper clip to press the factory reset button for about one second. A blue light lets you know the disc is in the best location. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. on Is there another way to pair it without connecting to the router by Ethernet cable? Restart is one of the simple and popular methods to help you solve technological problems. Announcements, Guides & Community Updates. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. on Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Step 5. Yet, you can not do this if you use Premium Home WiFi. Once logged into it, tick the Mode box to choose Mode 1. Below is the simple instruction to complete this process: Step 1. You can use the ethernet port on the disk to pair it with your hub. The sales rep should really make this clear if so. BT WiFi is for users who must put up with patchy WiFi spots. In this first step, you access the My BT app to double-check the most proper location you can set up the BT WiFi Disc. In the My BT app, go to Hub settings and select Update Wireless Network. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. Dont put the disc on fragile surfaces to avoid breaking or scratching. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. I have had the SH2 and Disc for over 9 months and it has never lost connection. Besides, keep the BT disc away from other electrical devices. Plug your Wi-Fi Disc into a power socket and turn it on. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. These easy steps will quickly have you up and running. Step 4. Problems with Complete Wi-Fi, what do I do? If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. This is similar, but without using the BT Smart Hub 2. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. You can still set up your disc without it. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. Do you find it difficult to set up the disc? Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. No action required - it takes approximately 60 seconds to fully turn on. on If you encounter any issues, access the BT official website's support team. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. Step 3. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). 3. Wait for it to be turned off for about 15-30 seconds, Step 4. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. So you can check our upcoming post for more details! Do you want to learn how to set up a BT WiFi disc with simple steps? The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Step 4. The app will indicate a poor location by shining the yellow light. 19-08-2019 Step 3. gibbylinks. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Between your router and the Wi-Fi dead zone, place the extender. This will guide you through the set-up and suggest the best location for your disc. How to connect a BT Complete Wifi disc? You can then unplug it and move it to your chosen location. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Connect it with the WAN port on the BT hubs back. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. I can't install an add-on disc. If you get any future issues post back and let us know. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. It is one of the best ways to troubleshoot the problem quickly and effectively. 15h25. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. 17h39. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. 20h19. on 15h30. Proceed to the location in your house BT app is guiding you. In the unlikely event that a disc gets too hot, it will turn off automatically. 15h29. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. >. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. F. ollow the complete guide to double-check the disc's location: Step 1. Usually this is about halfway between the two devices. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. After that, you must take out the Ethernet cable from both the disc and the hub. If you're using Premium Whole Home Wi-Fi, you can't. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. I am having the same problem. Pair the complete WiFi disc to the hub again. Wait a few seconds for the completed connection. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. You also consider some methods to keep the disc safe. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. I have one of mine connected to an 8 port switch! Hi@gibbylinkswelcome to the community and thanks for posting. Step 2. The light will turn to blink red but return to solid blue after a couple of seconds. After the Ethernet cable, connect one of its ends to the yellow outlet on your disc's back. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Thanks. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. Step 1. We offer you a detailed step to help you set up BT disc quickly without hassle. Set mode 1 for the complete WiFi Disc instead of setting mode 2. Try moving the disc closer to the one connected directly to your hub (router). However, this information is not applied for Xfinity modem blinking green. This article is the right option for you. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You can download the My BT app from the App Store or Google Play Store. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. 01-04-2019 19-08-2019 Factory reset the disk attached to the hub (router). 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on When the BT disc appears in blue light, the disc and hub are successfully connected. Try restarting your Whole Home Wi-Fi. You'll need to set up a BT ID to access the My BT app. This is the process to pair them without the app. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. You can download the My BT app from the App Store or Google Play Store. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. This will take you through the setup and suggest the best place for your discs. on Open the Hub Manager by typing 192.168.1.254 in the browser. Do not use it if it is damaged to prevent danger. You will see the question, what does your home look like?. Add the new network name or password. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. This will guide you through the set-up and suggest the best location for your disc. The LED is permanently red and the new disc doesn't appear in the app. Step 3. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. When the light on the disk turns solid blue, it is connected. on Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. The LED will flash blue slowly. Ask for support from BT team if you have issues. Step 3. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. It helps you easily update the hub, wireless network, and disc LED status. Problems with Complete Wi-Fi, what do I do? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But here is the best part. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. Remove My BT app and BT Whole Home WiFi on your device, Step 3. What does the orange LED on the disc mean? You need to activate it by following the instructions in the email we sent you. Do BT Wi-Fi Discs work with other routers? When this process finishes, the disc will appear solid blue. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? The BT whole home wifi disc setup with the My BT app allows you to experience a great network signal. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. The range of the discs can vary significantly depending on the operating environment and the location. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. On the home screen, select More, Your wi-fi network and then Set up new disc. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. I have gone through the set up procedure multiple times with the same end results. The quickest and easiest way is by using the BT Business app. This is a must-have device if you face speed problems anywhere in your house. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. 17-08-2019 How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? on How to Know if there is a problem with the BT Disc Setup? If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. 17h23. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. Then, navigate More and Your WiFi network and Set up New Disc in the app. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Your first disc will use the Ethernet port to connect to your hub (router). I have been looking for a resource like this. Within two minutes, follow the instructions on your device to connect. They are compatible with any hub from different suppliers. Set up the BT disc through an Ethernet cable. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. You are prompted to type the Admin password. Follow the simple steps below for troubleshooting this problem. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. If you don't have this or want to know more see What is a BT ID and how can I get one? You need the My BT app to find out where to place your discs for the best signal. Then, you connect the Ethernet cable's other end to the BT hub. You'll need to update your wireless devices with the new details. Use the disc location checker in the My BT app to find the best location for your disc. You must connect them with an Ethernet cable through another disc. Unplug the Ethernet cable from both devices. Sure enough, we see a 75% increase. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. Come near BT Smart Hub and detect POWER, Step 2. A quick guide on fixing BT disc flashing red. Wonder if any one else has had this problem? It's aimed at people who have to put up with patchy WiFi spots at home. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. In the unlikely event that a disc gets too hot, it will turn off automatically. 18h07. Step 4. Not got the app? 13-04-2019 Press POWER on the device again to turn the hub on. What is Complete Wi-Fi and how do I get started? Go to Advanced Settings and choose Wireless. Check the connection between the Openreach modem and the main and turn on the lights before activation. Alternatively, follow the steps below to connect using an ethernet cable. I can't install an add-on disc. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Remove the disc and insert it where you want. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. Find the best location for your disc using the My BT app's disc location checker. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. What does the orange LED on the disc mean? You can still set up your Wi-Fi Disc without it. There has to be a reason for this happening. Also, it is unable to receive a stable connection from Smart Hub. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. Take a look at the video and information below about getting set up. The LED is permanently red and the new disc doesn't appear in the app. >. What to Do if I have Issues Setting the BT Disc Up? Again the light will turn a solid blue. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics).
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