I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. I need to change the name, address or vehicle information on my reservation. Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. Can I make a reservation even though I dont yet have any information about the car? Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. Can I park at the Vineyard Haven Terminal? Further, the Steamship Authoritys licensed concessionaire may not serve alcoholic beverages to any passenger while the vessel is at dockside or prior to casting off. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. In its place, we have a new MASSIVE ferry where you drive your car on . I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. Reservations can be made up to two hours before the scheduled departure. If you wish to change a reservation to another date on which a different fare applies, you will generally have to pay the difference between the new fare and the previous fare. When do Headstart reservations become available? For more information, check out the Reservation Openings page. 02543, (508) 548-3788 The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. For trips between Hyannis and Nantucket, customers have a choice of two types of 6-ride automobile ticket books. If you have registered for our Preferred Space Program, you are also able to use our Headstart Reservation Program. Vineyard Haven, MA In either case, the vehicle will have no priority over other standby vehicles. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. The tickets in these books are valid for transportation for one year from the date the ticket book is sold. Preview. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. Woods Hole, MA Can I bring a firearm or other dangerous article with me on the ferry? (If you dont remember your security code, you can request for it to be emailed to you.) 02554. e have extended the time period in which customers can use a passenger ticket or vehicle reservation. Can I travel with my vehicle between Woods Hole and Martha's Vineyard without a reservation? We charge an additional fare for any trailer towed by an automobile. Steamship Authority Once you are logged in, you can edit your preferences by scrolling down to the section Text Alerts Via Text Message. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. The Steamship Authority (SSA) board authorized the purchase of a third offshore supply vessel with the aid of federal funding to supplement its aging fleet on Monday, November 28, according We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. Does the Steamship Authority have any security procedures? This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. Does the Authority have a wait list for reservations? In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. Get more local news . 72-hour notice is required for groups of eight and larger. If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. This service is available for an additional charge and is subject to certain conditions (including the execution of a release and indemnification agreement). 99 0 obj
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If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. Preview. 508-477-8600. Vineyard Haven, MA Rich Saltzberg. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." How many people will be traveling? Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? The Steamship Authority held a public contest to name two new ferries. Hyannis, MA For information about our 10-Ride Ferry Pass cards which includes the town-mandated embarkation fee and can be used by multiple people on the same trip or to learn about our Lifeline cards which does not include the town-mandated embarkation fee and can be used by one person per trip, click the link below: https://www.steamshipauthority.com/lifelinecard. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. . Yes. Can it be towed onto and off of the ferry? The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. 02557, (508) 693-0125 Each eligible customer is allowed to make up to five Headstart vehicle reservations (one-way or round-trip). What is your Cancellation Policy? If you are unable to make a reservation for your desired date or time, you may request that your reservation be moved to other dates and/or times if they become available. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. Subject to change except on confirmed reservation. %%EOF
Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. The Steamship Authority Reservations & Information (508 . The Steamship Authority informed the public on social media that it was the target of a ransomware attack early Wednesday, June 2, 2021. . Customers may make reservations for vehicles at any time of the year to the extent we have made spaces available for such reservations. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. Preferred Space reservations are non-refundable and non-transferable. Are there any restrictions on their use? To access the SSA's news, including Board Meeting Summaries and Meeting Notices and Agendas, please visit the About section of our website and navigate to the News link. Will I pay more if I am towing a trailer? You will be prompted to enter your email address and security code. Although we do not routinely mail reservation confirmations, we will do so upon a customers request if the request is received more than 10 calendar days in advance of the scheduled sailing. Travel tips for visitors traveling to Martha's Vineyard or Nantucket. The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Are there any ferries that I should avoid traveling on? We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. Are there COVID-19 precautions passengers need to follow? Click Here to view the Parking Permits page. When should I arrive at the terminal? You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. No additional passengers are included in the excursion fare. Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an emergency basis. What do I do? Please note that you cannot change your PIN. How do I sign up to receive the SSA's eNews? Vehicle reservations must be made in the name of the person traveling with the vehicle and are non-transferable from one person to another once made. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. %PDF-1.5
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You may either call or go in person to the terminal to place your name on the list. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . That way, you'll have time to park in one of our off-site parking lots. Early morning high winds have cancelled several Steamship Authority ferry crossing this . What happens if I simply do not use my high-speed passenger-only reservation? Do I need to pay the fares for my passengers at the time I make my vehicle reservation? The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. Do I need to have a written confirmation of my reservation? For more information about our standby procedures, please click here. Who is eligible for the Preferred Space Program? Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. Seasonal Terminal, 69 South Street Reservations: 508-477-8600. Where do I park if I am not traveling with my vehicle to either island? The Steamship Authority is a semi-autonomous state entity that is governed by a five-person board composed of one member from Nantucket, Martha's Vineyard, Falmouth, Barnstable, and New Bedford. Can I transport or consume alcoholic beverages aboard the ferry? 02557, (508) 693-0125 Reservations not changed with one hour's notice can be used to travel standby that day only. Customers traveling in rental vehicles may make reservations in their own name. UPDATED Wednesday, June 9, 2021 - 11:30am. Because customers traveling on the M/V Gay Head, the M/V Katama and the M/V Sankaty are required to back their vehicles on or off those vessels, we strongly discourage vehicles towing trailers (except tractor-trailers) from traveling on those vessels. Like. In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. What do I do if the parking lot does not have an entrance or exit gate? Customers making reservations online may print copies of their confirmations on their own printers.
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