Ironically, I get better response from the government than Comcast! You guys keep saying "please reach out to our Internet Essentials team" for help. Good morning, @user_06cc44. Eligible households can save up to $30/mo. Those 3 goals are: There are three ways to apply using the national verification number for the EBB program. Chat with our reps Mon - Sat 9am - 11:30pm; Sun 10am - 11pm EST. Let us know you already have Lifeline, well verify it and apply your ACP benefit. The program was introduced to help . However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. yes i did fill out the information requested and was able to submit the application to xfinith. 1 For example, qualifying new and existing customers on an AT&T Internet plan with speeds up to 300Mbps would pay $5 a month or less. I had same problem. Not sure why it was not the full 50. Users may not share accounts. That stupid voice just wants to send me a link. Your patience through the process is very much appreciated. 2023 Universal Service Administrative Company. See below for a list of frequently asked questions: Visit our support page to find the most up-to-date solutions so you can do it yourself. Once you receive confirmation of your enrollment, you could see the Emergency Broadband Benefit credit on your very next bill. Comcast assured me my EBB was all set. What Phones Are Compatible With Xfinity Mobile, How Do I Get AirTalk Wireless Free iPhone, How Do I Get Cricket Wireless ACP Benefits, Boost Mobile Affordable Connectivity Program (ACP), What Phones Are Compatible With Visible Wireless, What Benefits Do I Get From Lifeline ACP Combo Plan Together, Maxsip Telecom Free Tablet Review How To Apply. A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the, "Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. 2 After you complete the application, you'll need to return it with official documentation to the . The consumer must complete all pages (except page 7, Agent Information*), initial each certification, and sign the form. Email received saying to apply national verifier before apply Xfinity. The map below outlines the existing NV database connection in each state and territory. UserElite, thank you so much for leaving your comment here about the EBB program. Did you get her issue resolved about being qualified with national verifier having an application I'd and Xfinity failed me also! The one-time discount required a consumer co-payment of more than $10 and less than $50. Then re-submit your enrollment application through Xfinity. Same run around, same complete misunderstanding (disregard?) So I make ANOTHER phone call to xfinity, had to explain everything again and get transferred to the internet essentials dept. If a consumer is not found in an automated database, they will need to provide documentation for manual review. Providers looking for more information about this transition should review FCC Provides Additional Guidance on Affordable Connectivity Program and FCC Issues Further Guidance for Affordable Connectivity Program. Xfinity's new application allowed me to add my middle name in the same format from the National Verifier, and 48 hours later I was approved. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). Please let me know if you are able to touch base with them or have additional concerns. If the Internet Essential team should be able to help customer on the first time, then the customers would not have to contact them 3,4,5, times. To help speed up your enrollment, be sure to save your Application ID from the federal governments National Verifier. The part of my text above that they edited out was my link to the FCC complaint department. They said it would not be applied until my next month's bill. Hello and thank you! There are three simple steps to apply for EBB. To apply for the Affordable Connectivity Program, you can access the National Verifier by visiting affordableconnectivity.gov or calling 877.384.2575 and requesting an application be mailed to you. I have been following all of this closely and thank you for working through this process with us. Your application may have failed for one of the following reasons: You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. In order to enroll in the Emergency Broadband Benefit program with Xfinity, the information on your EBB application with the National Verifier must match the information on your Xfinity account. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: It did not work. I talked to a customer support lady (call 1-855-846-8376) and she filled my xfinity EBB application from her end, instead of me doing it. (EBB Program), a $3.2 billion initiative to provide subsidized broadband services and devices to low-income households during the COVID-19 pandemic. There is no clear reason to me why it is being denied and no one at xfinity can tell me why either; I just have to wait 2-3 days and if I don't hear back as to why, I have to call again. Ok, great finally getting somewhere!, Not so fast. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. The easiest way to apply is to go toaffordableconnectivity.gov. The National Verifier website will verify your identity based on the information you provided and process the application. Service providers should only use mock data in the National Verifier staging environment. Did you also get the Comcast email about getting denied or no email at all from Comcast? I got approved with the national verifier on the first day of the program. ACP is a federal government program operated by the FCC. FCC initiated these three paths to go through the National Verifier. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. This account type is created in NLAD and is called the ETC Agent role, giving users the ability to help consumers apply through the National Verifier portal. The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. Apply now Select Your Plan Once verified, you may shop for Internet online or by calling 877.959.1748 Shop Now Both New and Existing Customers Can Qualify NEW CUSTOMERS I'd Like To Get Spectrum Internet Give us a call and we'll help you shop for services. I look forward to hearing from you! The EBB Program leveraged Lifeline systems like the Lifeline National Eligibility Verifier, the National Lifeline Accountability Database, and the Lifeline Claims System for subscriber eligibility, enrollment, and service provider reimbursement. Click, You may already be enrolled in EBB program with another service provider. Keep good notes and records. Should you have any questions as to your EBB status or monthly payment, our Customer Support agents and in-store associates will be happy to help. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). I was approved and received an application ID number. It determines whether consumers are eligible for Lifeline. Hello and thank you! If a customer has a multi-line account with other users that all qualify for the EBB benefit, does each line receive a benefit? This Covid-19 pandemic makes millions of Americans struggling through their livelihood. You can be a new or existing Cricket customer and apply for an Emergency Broadband Benefit on your Cricket service. FCC specified three goals for the national verifier to perform the eligibility verification properly. The criteria the National Verifier approves are: FCC designed the national verifier to monitor fraud applications. Ok, on hold again, as he was talking to the dept "above him", this time asks me to verify my spelling of my name, address, etc. The EBB Order establishes a rapid We want to ensure everything goes smoothly for our customers when applying, and I apologize for the issues you've faced while attempting to get the discount applied. I should qualify for the EBB program but like others here I was denied twice. Just got my next month's bill. We go the extra smile to help our customers. I don't know what else to do. More information regarding the Affordable Connectivity Program is available here: https://www.fcc.gov/affordable-connectivity-program. I need answers other than 'try to apply back in another three days.' The Lifeline National Eligibility Verifier (National Verifier) is Lifeline's application system that is used to determine whether consumers qualify for the program. She asked me what my national verifier application id is and she said, ok great, I put in in the system and sent it to the dept that is handling it and that they will use the id to match it and that there was no need for me to call back and hopefully should just be a day or two and to watch for the approval email. The funds are going to be gone before Comcast gets their mess straightened out! they even gave you more frustration. Click here to complete your application with the National Verifier. WHY?? On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. Same problem. NLAD Accounts:Service provider representatives can sign in to the National Verifier using their NLAD credentials. The Universal Service Administrative co. (USAC) got the responsibility from FCC to perform this deal as a third party. Thank you for reaching out and providing this information for us, @user_5a042a. A group of states and territories received access to the system at a specific time. Then you must submit your documents to the national verifier to check your eligibility. Ensure you have received an approval status . What if someone else in my household is already receiving an Affordable Connectivity Program benefit? Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. You may only apply your benefit to one service. Here I am 8 days later, no email, no nothing. The system will also recertify Lifeline subscribers annually. Your yearly income is 99,000 dollars or less as a single filer. We'll see. Concern moved here for greater exposure to actual Comcast employees. I have given up. Or you can contact the service provider. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year. Well nothing is different, he was just doing it for me. I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. I know I am eligible and have been "verified" in the National Verifier program yet Comcast emails me that they are unable to approve my request. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). By mail: Print and complete an application . I am a long time comcast member and I have Lifeline thru Safelink Wireless. @user_c1d1da Thank you for your comments on your personal experience. If you want to transfer your benefit from another provider to Cricket, you can simply complete the. To make corrections, you may need to submit additional documentation to the National Verifier and then re-apply through Xfinity.
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