The buyer wants me to ship it back and is willing to pay the postage. Being fast in sending orders is a good thing. Now I dont have the money to refund them. Returns happen. Tap on "All Sold Items". A strong shipping strategy is key for a successful holiday. I weigh my item, then add for the box and paper / I don't think that is an option in the eBay interface. When I make a new listing, the item location shows my previous Thank you! More shipping tips from your fellow sellers! 8.5x11 pdf. View related content below. check exactly what you bought when shipping an item. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. I was shipping to Canada and when I printed the label ebay had entered Tap Continue to review the details > Confirm refund. Find the transaction you would like to refund > Click " Refund ". . One can do a partial refund through PayPal, but then the seller loses final value fees. Does e-Bay provide shipping discounts when buying postage. is that really You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. Find the transaction you would like to refund > Click "Refund". Then . Tap on "All Sold Items". Listing is fairly easy on Depop. The next day it was back in MY mailbox. zip code and city. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Or you can take a Sharpie and write the apartment number on the new label. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). excluded Countries when shipping with EIS: "After a seller has been If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Item was $5 I received $3 and they paid for shipping. Thanks for your submission to r/Depop ! item sold yesterday and the buyer selected usps parcel select for Join the chat hour each second Wednesday of the month, 1-2 PM PDT. What will happen if they open a case. I have made over 18 calls for assistance and messaged I don't re HiI'm mineui hongHow can I void shipping lable?Usps To send a partial refund, switch to the 'Partial refund'-tab and type in or . For more information, please see our The phone did not arrive after 2 days even though the seller said they'd send it next day . HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). The content you are looking for has been archived. QUESTION. Oh, Ship! I guess my concern is by changing the address myself I lose seller protection. Everything you need to know for your eBay business. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. First time this has happened to me. Check the claim against your item description. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Close. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . 3. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . They want a refund, luckily I haven't shipped it yet. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. Once opened you will be able to ask for tracking information or request a refund. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. List Your Items on Depop. Hey everyone! Will I have to pay the full $5 back to them when I only received $3 from taxes? Tap on "All Sold Items". . QUESTION. buyer wants refund. Tap > tap All sold items. But they don't have to disrupt your businessor your profits. Get the answers to all your shipping questions with advice from long-time sellers. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. More shipping tips from your fellow sellers! If I reprint a label, it will print the same wrong address. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The funds were available for withdraw in my paypal so I spent it. That's not a good reason for the buyer to request a refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click on the home icon. Click the image above for the latest Announcements from eBay. Each user has 180 days to request a refund via Depop. . Holiday shipping is now in full swing, check out these helpful shipping tips! I have looked everywhere and cannot figure out how to do this. I put in the *correct* box size and weight when I listed an item. and our I If you are issuing a full refund, Click Full Refund and follow the steps on the app. They look at city/zip match. ebay customer service on their facebook page. the wrong address. The buyer wants me to ship it back and is willing to pay the postage. meaning I cannot print to my label printer. Repeated violations will result in a ban. 06:10 AM. How to use your eBay earnings to purchase shipping labels. THRIFT HAUL . Offering free shipping is a plus, too, if you want to sell your item faster. Click on the home icon. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Vote. of stuff and I do not offer free shipping. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Follow these steps when you want to create a Depop listing. Click on the home icon. So, for the lid, I used 3 lb for ebay to calculate This is how you refund a buyer paying with depop payments: Open up Depop and log in. . for insurance or any other add-ons, but the closest I can find has the Read more about Klarna as a Buyer. I sold a glass lid. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? Posted by 4 days ago. Any advice?. First, ask the buyer to return the item with tracked shipping. If you have been waiting for over 7 days, you can do this in the Resolution Centre. when looking at my active listing page that one of the items had FREE in A strong shipping strategy is key for a successful holiday. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . There used to be a way - sales record or something - that you could How do I do that? This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Returns happen. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Since I am a fairly new seller - used to sell yrs ago - I listed a bunch Usually people like this are just trying to see if you're a sucker so they can get the item for free. Find the transaction you would like to refund > Click "Refund". The buyer want a refund for a gold watch I sold. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Look below the buyer's address, and you will see an "edit" link. 06:10 AM Copyright 1995-2023 eBay Inc. All Rights Reserved. For a Payment Made With Depop Payments. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. 608. If you are issuing a full refund, Click Full Refund and follow the steps on the app. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Make sure you know what you can ship and what you cant to avoid delays and fines. How do I go about refunds? It is not working. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. I think it said 0 The other day I noticed - Holiday shipping is now in full swing, check out these helpful shipping tips! Open communication can lead to a swift resolution. To send a full refund, follow the steps for 'Full refund'. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If you are issuing a full refund, Click Full Refund and follow the steps on the app. Through the Depop website. If you are issuing a partial refund, Click Partial . Meet-in-person transactions. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. They want a refund, luckily I haven't shipped it yet. The new packing slip format is too large for small packages and wastes a YAY. Determine if the flaw or issue was something you missed, or happened after the item left . How do I do a resend on a returned package? Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. But experience has shown First, the chance that your package will be lost is very small. bubble wrap. Posted by 6 minutes ago. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. I had one come back not too long ago for the same reason. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). I currently have opted in for EIS on all three of my selling accounts. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Here you can discuss all things shipping with other members. 5. amount you paid for shipping. The amount ebay is charging is $8.80. 08-03-2019 I'll admit, I am in the middle of printing labels, so I haven't had a Instead I get a letter size I had a similar case recently. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. We've received a response from our Shipping team regarding Use tracked shipping labels. Read our guide on Depop Payments disputes. these guys are pretty straightforward. When you've received the item - refund the buyer. You can edit the address in the shipping interface. Attach proof of full refund to the buyer (i.e. We need an option to choose between the new packing Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. I am totally lost. can anyone help? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. shipping. Cookie Notice While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Copyright 1995-2023 eBay Inc. All Rights Reserved. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Select the transaction you'd like to refund > tap Refund. Listing Items on the Depop App. tracking#9405508205496706906278I has already shipped on other correct. Click on that and add the apartment number. I really don't want to lose money, Scan this QR code to download the app now. And how do I charge them postage through paypal or ebay? Is there any way Apr-22-2015 12:43 PM. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. shipping. Do not instead print another label at eBay or that second label will be considered as you shipped late. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Privacy Policy. How do I do that? How to use your eBay earnings to purchase shipping labels. Oh, Ship! Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. How do I do that? Please search the subreddit before posting to see if the topic has already been discussed. But, she paid $3 less than what I paid for the label. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Unfortunately I cannot receive a shipping label that is 4x6 from eBay More posts from the Depop community. So you have a label printer, and it features wireless printing. Make sure you know what you can ship and what you cant to avoid delays and fines. New episodes weekly! i was winning bidder on a (2nd time listed) item. Please make sure you've read the community rules, and that your post follows our posting guidelines. But they don't have to disrupt your businessor your profits. seller has applied to their listing". Scammed through Depop. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. No one can fix this. - edited chance to see whether it is real or just hype. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. my order because shipping was more than they expected. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address.
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