All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. It would appear that the BBC is collecting VPN address to block. Update. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. Below are all the reported reasons to date. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Hi. in. If I go onto my tv and load IPlayer,it comes on no problem. Amazon Prime Not Working on Panasonic TV: How to Fix With Ease, PS4 Turning Off By Itself: How To Fix This, What Does Cleaning Mean on iPhone? 08:21 PM I phoned LG who talked me through reinstalling and rebooting the app and seems to have worked ( touch wood ) Thanks for the suggestions and help! Read about our approach to external linking. For the best quality, use an alternative browser. For last 2 weeks iPlayer app has stopped working - 02001 message etc etc. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. This website uses the TMDb API but is not endorsed or certified by TMDb. Checkour. The USB updates firmware from my version 1210 to firmware version 1230. All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. What kind of device is it? Thanks. Removing Unnecessary Files, Call of Duty Keeps Glitching: 5 Easy Fixes, Telegram Error This Group Cant Be Displayed: How To Fix It, Reddit Error Loading Content: A Simple Guide To Fix The Problem. I cant find it in the samsung website. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. Now thats interesting NOTHING will load now. Hi. Another option would be to force quit an app on your Apple TV. If a device isn't certified, it won't be listed below. Connected TV Toshiba devices certified for BBC iPlayer. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. 02100), Does the problem affect one or more programmes? All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Is an error message displayed? I've just tried this. My family are not too happy that they couldn't watch iplayer over the Christmas holiday - thanks Samsung. Barneyboy. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 06:20 PM Try to uninstall and reinstall the app. All other apps on the tv are working fine .. Netflix, itv hub etc so not the internet and its working on my iPad and on another smart TV with the same account. The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. Immediately you should be able to see if the most up to date version is installed. If this does not resolve the iPlayer error, please upgrade your internet connection. I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. Are you repeatedly getting the error code: error 02001? What exactly does it say? For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Apple may provide or recommend responses as a possible solution based on the information The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. And thats all theres to it. You can read more about TV certification on the following page: How can I check if BBC iPlayer is available on a particular TV? Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. Download the new firmware. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Please Samsung work with BBC to sort this out, dont leave it to your consumers. Press the WebDisconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you. in. It is common for some problems to be reported throughout the day. You should see a screen asking you to use a second device to sign in. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. in, Thanks mate, I got the Registration code and video, saved it to the USB stick. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. We only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. 04:44 PM Another option would be to force quit an app on your Have you had any luck?? Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. WebOpen the BBC iPlayer application on your TV. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. (Smart TV, games console, streamer, set-top box, etc.) It is usually a temporary error that number however it could be cause by all manner of things. iplayer and My5 not showing any video. If that doesn't work, try upgrading your operating system. Error 02001'. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. ! Thanks. Some of you may have noticed issues with the BBC iPlayer service in recent days. This is out of the BBC's control. Our old Sony TV NEVER worked with BBC iPlayer. All menus load fine but every 10:11 AM Also gives Error 02001! in. I've tried all the recommended uninstalling/reinstalling steps, and restarting the xbox. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. To begin, restart your computer. Glad you tried the reset, it means I don't have to re-enter all my passwords! Copyright 2023 TrueInfoTech | Powered by Astra WordPress Theme. Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. Where can I find system information for my connected TV or games console? My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. apparently harder to get to work on non-windows devices. Have you tried deleting the bbc iplayer app and then re install the app back on your Roku device again. Update your Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. You must reset your Internet connection settings to resolve this issue. in. Take a look at the article below for a more detailed look at this. You can do that by double pressing the home button and then swipe up on the iPlayer app. I have had two calls logged but been out when they called back. The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. Engineer said that cause of the problem only identified in last week or so. We believe that the behaviour only occurs on a 08-12-2017 09:23 PM It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. 01:43 PM We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. 15-04-2016 15:52. 09:01 AM The only requirement to use the service is that you have a British TV license. Any Further updates or software problems will be available here. Suggest the o/p enters his TV in that list. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. Still getting the same error message. Your email address will not be published. On the remote control, press the Menu button. 08:48 AM Then, after quite a delay, I get the message: "Something went wrong loading this programme". BBC iPlayer isn't available on my device, how else can I watch programmes? BBC iPlayer is an online media player where you can watch TV programs and films you may of missed on the BBC channels. Copyright 1995-2023 All Rights Reserved. Does it affect live or on-demand programmes? DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Can anyone help, User profile for user: We hope this fix guide has helped you get back to binge watching your favourite programs. Happy Holidays and a Happier New Year to you all. I have updated the firmware on my tv using a USB stick and I have reset the SmartHub. However the date againstthe link is "27 Dec, 2017". If its just one programme, check our. ps allow around an hour for the call to Samsung customer support in the first instance! i tried to auto update from the tv menu but it said no updates available. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. I suggest anyone still having a problem call Samsumg customer support asap. Depending on what the cause of the problem is determines which fix you need to perform. Looks like my Smart TV isn't so Smart after all. ask a new question. But I still got the 02001 error. Hi I am in Portugal, fighting against error 02001. What To Do If Your Laptop Wont Charge: Heres How To Power It Up, How to Fix PS4 Error CE-45104-4 in 4 Simple Steps, Are Your TikTok Videos Not Playing: Heres How To Fix It, How to Fix Tinder Error 5000 in Under 5 Minutes. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. Solved: Hi. The TV we had was very old and not compatible with any future plans to hook up to SkyQ. 7 days ago. in. Some BBC media players stopped working from October 2020. Luckily I have a program checking for changes to the page or I might have missed it. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Why? Your device is omissions and conduct of any third parties in connection with or related to your use of the site. 16-12-2017 You can also sign out and sign back in to the App to see if it will start streaming content. in. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. sooo fast too. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. It might be you have been given a new IP address from your ISP which is recycled and doesn't show up in the UK and so is blocked. Normally after updating the firmware using a USB flash drive the error 02001 on the BBC iPlayer should disappear. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. in. Detail the steps to reproduce the problem or fault. They way I currently fix this is to update my DNS details to another IP address. Your devices firmware could be incompatible with the latest iPlayer version. Why am I seeing an error message when I try to play BBC audio and video? Some BBC media players stopped working from October 2020. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. If there are no results on the page, then your model isn't listed. Hi guys I have just downloaded software version 1550 from Samsung support website. Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. 10:35 AM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. View either the settings or support menu, then software updates. I contacted Samsung support who took control of my TV, reset apps but that didn't work. Installed it via USB and BBC iplayer is now working! Type your device's model number into the search bar. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. fraid not. in. How can I check if BBC iPlayer is available on a particular TV? Connect the USB storage device to the TV and select Support from the menu. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. 16-12-2017 08:42 AM Also read:- [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. Its an LG TV does anyone know how to get rid of this, clear the issue??? Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 All menus load fine but every If your web browser is Safari, BBC videos still work but at a lower quality. Please bookmark this page. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. Thanks. Why is My Vodafone SMS not Working on Mobile? You can manually search for the iPlayer and install it here. They way I currently fix this is to update my DNS details to another IP address. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of All menus load fine but every Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. 08-12-2017 If you attempted to play a video on the web, the service may have displayed the following error message: Something went wrong. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I can now reveal that the USB does indeed fix the BBC iPlayer problem. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. It may not display this or other websites correctly. 1 Home Entertainment Tech Resource. Select Update Now and then Yes if updates are discovered. Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Apple disclaims any and all liability for the acts, Simply disconnect and reconnect the cable if you are using a wired connection. it is hard to spot. We recommend using either ExpressVPN ($6.67/month) or Private Internet Access ($2.03/month) as these two perform the best on the FireStick. The problem however seems to be mainly affect Samsung TV users and Roku users. 03-02-2019 Everything appears ok until I try to run a seslected programme. 08:03 AM All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. We hope you found this guide helpful. Registered in England. 06-01-2018 All menus load fine Please provide as much information as possible: Troubleshooting problems on connected TVs and games consoles. I am on firmware 1151.1. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. The first thing you need to do is get a VPN that works with BBC iPlayer (on other platforms). WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. IPlayer was working fine on my smart TV until today when it wont load any programmes and says error 02001. To avoid any confusion, my TV is: UE49MU7000. 03-02-2020 Copyright 1995-2023 All Rights Reserved. Why am I seeing an error message when I try to play BBC audio and video? If that doesnt help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. Netflix and the games I've tried are fine. You can now delete iPlayer by selecting it. Disable the VPN and operate on just a WiFi connection. Supported internet browsers and operating systems, Troubleshooting problems on a computer or laptop. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. 02:16 AM Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 Try clearing settings for iplayer. It may no difference to BBC iPlayer. Hi. Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? On the remote control, press the Home button, then select APPS, then Options. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. | 10-05-2018 Physical Reset Disconnect all the wires from the back of your internet modem, so that all the lights have powered off, leave the modem disconnected for 5-10 minutes. I tried changing settings around and the version to Beta and the video to SD. All postings and use of the content on this site are subject to the. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony in. Firstly disable DHCP on the router and reboot it. in. BBC iPlayer will not work if it detects you are using a VPN, this is to stop users outside of the UK using the service. in, 01-02-2019 If you want to stream BBC iPlayer media, the VPN service listed below provides unlimited bandwidth and thousands of available servers. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. How can I check if BBC iPlayer is available on a particular TV? Read about our approach to external linking. Plus it's super easy. in, Any luck?? Refunds. The model of your device can be found on the back of the TV or in the device menu under Support. You must log off and on again through the device settings to use a wireless connection. It would play for a few minutes then bomb out with the 'oops, something went wrong' error. The code 02001 appears top right. It is an MU6105, great TV. The No. This site contains user submitted content, comments and opinions and is for informational purposes Even weirder, when I use Save my name, email, and website in this browser for the next time I comment. Many BBC iPlayer users have reported that the service is not downloading programs and displays error code 02001. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 08:48 AM Help choosing a device to connect to your existing TV. You may have an old unsupported version of iPlayer. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. Thanks anyway, 04-02-2019 Go to the APPS menu by pressing the Home button on the remote. Can anyone help, call If you have any questions/suggestions, please let us know in the comments down below. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. Once completed, launch the BBC iPlayer app and try watch a video. I didn't even have to reset the smart hub. What is the error number? I was told that Sansung are aware of it and it would be fixed in the next firmware update. TV. How do I use Chromecast with BBC iPlayer? Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. We will see. You are not the only one - I have the same problem with my UE55MU6500. Samsung UK say I am abroad so can't help. in. in. (e.g. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Where can I find version 1550? Then go into settings network and choose connect automatically, wait for the DHCP to time out, (quite long). Then it stopped and gave error 02001. I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Turn off the modem/router and wait 10 minutes before restarting. New Sony (less than a year old) exactly the same. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. 4. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. I am at a loss, can anyone help please, I can't be the only one with this problem? All menus load fine but every 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 05-10-2018 Navigate to Samsungs official website, enter your device model, and download the updates to a USB drive. If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. This seems to flush the crashed BBC iPlayer app out of the TVs in. 07:16 AM Listed below are all Toshiba devices that are certified for use with BBC iPlayer.
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