The downside is that Webex puts the meeting controls at the top of the Slide Show screen because it is being shared. I was in a meeting with someone this morning and her WebEx windows were blocking the screen. FAQ re Webex Sharing . Hopefully, one of these solutions has been able to fix the greyed out share screen on Webex. - edited workspace. After that, you will need to make sure that there is a checkmark next to "Cisco WebEx Meetings" under the "Microphone", "Camera", and "Accessibility" permission settings. Enterprise-grade security, We suppose this happens usually when the meeting is changed (postponed) more then 2 times, however this error happened again on June 1, when the meeting was not rescheduled at all. You need to allow access to share screen in system preferences. Make every call count. Outdated app If youre not running the most recent version of Webex, you may be missing out on important updates needed for the program to function properly. Without this setting, any motion animations or transitions appear jerky to the attendees. Restoro has been downloaded by 0 readers this month. Unlike Teams or Zoom that offer ways to use PowerPoints Presenter View Preview mode to share your slides with the attendees while you see your notes, this is not possible in Webex. As the cursor moves, the attendees see it moving. You can share your screen and talk to multiple people at once. Start For Free Do I have control over what I screen share? You can try updating your software to see if it fixes the problem. Not associated with Microsoft. Then try to log in. You can minimize this view and drag it elsewhere, but it does not completely go away. I Have an issue with my event, when I sharing content or applications . A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Check your internet connection and ensure you have a working and active connection. Symptom: After users apply the Microsoft update KB3069392 or KB3124001, they can no longer share in WebEx meetings. I know this is an old post, but I just started having this same problem, after the newest version of Webex (today's date 7/30/21). Check for OS updates These problems with Webex can make the share screen difficult to use and make you think that it is not working. Yes this is because you are sharing a particular application and Webex is securing information that is not being shared by graying it out to the attendees. You need to contact your Zoom admin for assistance to enable it. Customers Also Viewed These Support Documents. You have complete control over what and when you share. Windows Defender Firewall is Preventing Connections: Fix, 6 Ways to Fix 0x800700e9 Xbox Game Pass Install Error on PC, Adobe Fill And Sign Not Working: 4 Quick Fixes. If not, try uninstalling and reinstalling Webex Meetings app again. Welcome to the Webex Community. Time-saving software and hardware expertise that helps 200M users yearly. From the bottom of any WebEx meeting screen, the fifth icon from the left, resembling a human figure, is the "participants" icon. ; Click on Program Settings.The list will take a few seconds to populate. IM-only screen share is a one-to-one client-to-client screen share over Remote Desktop Protocol (RDP). Not only does the quality of videos improve, but any animation that has movement or any Morph transitions improve dramatically as well. I have the same issue, when im the host i can share my screen or content without problems, i mean, attendees dont see any gray area, but if Other person share grays areas appear. work. "Share" button at the bottom of your Webex screen (previously greyed out) will now be active. However, sometimes the share button may be inactive because of a glitch with the program or an outdated version. Click Start Scan to find Windows issues that could be causing PC problems. Guiding you with how-to advice, news and tips to upgrade your tech life. Webex is a powerful video conferencing tool for collaboration. This seems to be an issue with certain browsers where extensions arent playing nicely with Webex. This seems to be an issue with certain browsers where extensions arent playing nicely with Webex. 10:25 AM. The button is in grey and inactive. When I light up a WebEx session, I can only share the meeting window and not other applications. Webex allows more than one application to be shared at a time because it is just making more of the shared screen visible to the attendees. Did you find this article using a Google search? If you are using multiple displays you can get around this issue by sharing a display or program that does not have hidden content on it. Security permissions If you have not enabled sharing permissions on your PC, the share screen will not be active. You have the traditional option to share your entire screen which works the way you expect it to. If not, try uninstalling and reinstalling Webex Meetings app again. This is your home to ask questions, share knowledge, and attend live webinars. Trying to figure out why sometimes during a webex session, the Share Content is greyed out not allowing me to share my screen or any windows to other participants..Any ideas? Yes this is because you are sharing a particular application and Webex is securing information that is not being shared by graying it out to the attendees. Please do a screen share. This usually happens when you try to share a screen with someone linked to you. Click the lock to make changes - and enter your password. If you are having troubles fixing an error, your system may be partially broken. From the Properties window, Click the Advanced Sharing button. You can share your screen and talk to multiple people at once. Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. Sometimes Webex permissions can be limited by corporate policies or security software installed on your computer. The button is in grey and inactive. Name * If you are having troubles fixing an error, your system may be partially broken. Sharing your screen in Webex meetings is a great feature that makes it easier for your team to collaborate during a meeting. start at just one low price. I've tried re-installing Office twice and I just now uninstalled and reinstalled Webex. In 2020 it has not happened at all. The PreferP2PDesktopShare parameter controls whether Jabber prefers video sharing or IM-only screen shares. Cisco Webex Device. How do I fix the greyed out share screen on Webex? Still having issues? Learn more about enabling the screen sharing feature in Zoom meetings. The host has disabled sharing If the meeting does not allow sharing of content, you cannot share until the host allows you to. How do I fix the greyed out share screen on Webex? I have experienced this problem several times - when it happened to me this week, I uninstalled Webex from the program and features menu, then ran the Webex uninstaller file and restarted my laptop to fix it. You may also come across an error where the Webex microphone is not working, so feel free to check out our guide on the same. Sharing your screen in Webex meetings is a great feature that makes it easier for your team to collaborate during a meeting.However, sometimes the share button may be inactive because of a glitch with the program or an outdated version.Updating the application to the latest version could be the answer to your problems. I took a side-by-side picture. Always look your best! If you have any browser extensions enabled, try disabling them and then restarting your browser. SPONSORED How do I fix the greyed out share screen on Webex. If you want to see your notes and not use Presenter View, your best option is to use two screens and run Slide Show full screen on one screen and look at your notes on the other screen in PDF or Word. This occurs for every meeting. Alternatively, you can switch to another browser or the app version to avoid browser limitations that may occur from time to time. Repeatedly, we are not able to use the "share screen" option. The host has disabled sharing If the meeting does not allow sharing of content, you cannot share until the host allows you to. 2023 Cisco and/or its affiliates. Please go to your computer then open your chrome or edge browser as recommended browsers to access MS Teams online. App conflict If you have another similar app that is running at the same time and using your webcam, Webex may not be able to share the screen. Check for OS updates Webex is a powerful video conferencing tool for collaboration. When clicking the Share button, other participants only see a blank grey screen. With Webex, you can share an application or your entire screen with remote attendees in real-time across any device-- even when youre on the go. If your mic isn't in the Microphone dropdown menu, unplug and plug it back in. @jana.pilarovaYou did check if this feature was disabled by the host (or by the Webex-Admin) by mistake in the meeting-options?You are using the "real" Webex-Client - not the Web-Interface or just a ChromeBook?The Webex-Client used is up to date?In rare cases forum-members reported that disabling HW-acceleration (Webex-Settings) helped to remove graphics issues.. If another application is partially covering up part of the application you are sharing, that portion is greyed out for the attendees [Late 2020 update: With the new version of Webex, a non-shared window on top of a shared window does not cause that part of the shared window to be greyed out. Open the Webex app and check that the problem has been resolved. Webex also always shows your cursor on the screen, even if it is not within the window of the application you are sharing. If you have one screen and want to see your notes in Acrobat and share your slides in a PowerPoint window, you will have to make the slides take up as much of the screen as possible while still being able to see your notes document. If you're having trouble using a . 07:50 PM. If you forgot the close the application before beginning, close Webex and reopen it to have the altered settings applied. You may also come across an error where the Webex microphone is not working, so feel free to check out our guide on the same. Share individual files or documents, such as a specific Word doc or PowerPoint. How to Fix It. If one application is on top of the other, thats what the attendees see on the screen. Disable browser extensions 3. You need to make sure that your meeting is public before you can share it. Because Webex uses a screen-based approach to sharing, the best experience for attendees is when you share your screen, not an application. Check your Systems Preferences > Security & Privacy > Privacy settings. This means that what gets shared may not be the same as what you have designed. If you have two screens (article with options for adding an additional screen) you can use Presenter View in Webex. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Alternatively, you can switch to another browser or the app version to avoid browser limitations that may occur from time to time. Webex sharing Grey screen on attendee view. Dave is one of fewer than ten people in North America recognized by Microsoft with the Most Valuable Professional Award for his contributions to the Excel, PowerPoint, and Teams communities. He has written ten books and over 600 articles on the topic of effective presentations and his ideas have appeared in publications around the world. . Scan this QR code to download the app now. Business-class phones for the desk, the frontline, and Unable to share screen or application in the Webex Meeting The share option is greyed out Unable to share content in my meeting This article covers basic troubleshooting steps for sharing content in Webex Meetings and data to gather before contacting support. His articles and videos on virtual presenting have been viewed over 3.5 million times and liked over 14,000 times on YouTube. In other instances, you may find that Webex is still using your mic even after the meeting, so visit our guide for some helpful tips to stop this anomaly. We use advanced screen sharing to prevent crosshatch-patterned windows from appearing for others where meeting or event panels are open on your screen. The documentation set for this product strives to use bias-free language. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! The pop-up will close and you will now be shown the application features that you can alter. It is not mandatory, but the quality improves for the attendees. They were grayed out for us all, then I went into the admin center and created a policy to allow video and screen sharing, and it fixed the issue for my coworker, but not the rest of us. Not both. Click Repair All to fix issues affecting your computers security and performance. The attendees see your entire screen but the only visible part is the application you are sharing. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}. A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Sometimes the issue occurs due to outdated software versions. A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Sometimes the issue occurs due to outdated software versions. Select Advanced sharing. We did use the clear view mode command but then she has no way to navigate. If you are unable to upgrade at this time, the provided workarounds can be used to SOBO a shared calendar: Note: If you schedule meetings for other hosts this way, the meeting invite appears to be from you instead of the host you scheduled the meeting for. Do let us know if you have been able to resolve this issue in the comment section below. If you are a host and the screen sharing setting is grayed out in the web portal Settings page, it has been locked at either the group or account level. Dave is one of fewer than ten people in North America recognized by Microsoft with the Most Valuable Professional Award for his contributions to the Excel, PowerPoint, and Teams communities. These problems with Webex can make the share screen difficult to use and make you think that it is not working. The all-in-one app to call, meet, message, and Next, you need to type in a share name. This seems to be an issue with certain browsers where extensions arent playing nicely with Webex. If you have two windows open for that application, say two PowerPoint files, when you share the PowerPoint application, the attendees will see both PowerPoint windows on the screen. After that, you will need to click on the lock to save the changes. The only way to hide one is to minimize it to the toolbar. Solutions for On the right is the Host computer and on the left is the attendee view. In the sharing dialog, select the option in the top left corner to Optimize for motion and video. My issue is this-in chat, the screen share option and video meeting options are grayed out for 3/4 of us. If this is the case, then make sure that your organization gives you permission to share your Webex screen before making an attempt again. Enhance your workplace. Stay focused. Dave Paradi has over twenty-two years of experience delivering customized training workshops to help business professionals improve their presentations. Unfortunately this also appears to be a legacy module because if you select a modern PowerPoint file it gives you a warning that animation and other dynamic content will not work if you use this share file option. Technicians working WebEx support lines say they hear some of the same questions regularly. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. You can use both text and graphic tools to whiteboard together as a group. This happened several times in 2021, mainly from February to the last one on June 1, 2021. a. Email * The meeting is private If your meeting is not yet public, the Share button will be greyed out. Dave Paradi has over twenty-two years of experience delivering customized training workshops to help business professionals improve their presentations. Check for software updates 2. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Log out and log back into your Webex account. This grey box has got to go! When you use a shared calendar and schedule on behalf of (SOBO) another user in MicrosoftOutlook for Windows, the Webex Scheduler Add-in button is grayed out. This will ensure that you have the latest version and get rid of the previous one, especially if it was corrupted. For example, heres how to update Microsoft Edge to the latest version. The view of attendee sees grey on screen in a few points such as the image below. Learn more about how Cisco is using Inclusive Language. Clicking this, will display a . Additionally, the meeting does not appear on the Host's Outlook calendar. Trying to figure out why sometimes during a webex session, the Share Content is greyed out not allowing me to share my screen or any windows to other participants.Any ideas? If you have experienced such issues, this article will show you how to fix this issue so that you can share your desktop screen in Webex meetings again. If you dont need to see any notes, share the full screen Slide Show. The application sharing is not window based. If you have experienced such issues, this article will show you how to fix this issue so that you can share your desktop screen in Webex meetings again. Disable browser extensions 3. audio, wherever you work. Please review Microsoft's guidelines within the article to update Exchange and/or the Outlook client to be on a supported version to use add-ins in shared calendars. Security permissions If you have not enabled sharing permissions on your PC, the share screen will not be active. Webex was built when the model for sharing content during a web meeting was to share your screen or dont share at all. In other instances, you may find that Webex is still using your mic even after the meeting, so visit our guide for some helpful tips to stop this anomaly. Disclaimer: The meeting is private If your meeting is not yet public, the Share button will be greyed out. If the person sharing their screen wants to take everywhere between. Method 1. Commenting as . 1. If not, try uninstalling and reinstalling Webex Meetings app again. If you want to share your slides in Slide Show mode with the slides full screen and you cant see anything else on the screen, the best option is to share your screen when in Slide Show mode. How do I fix the greyed out share screen on Webex? Screen sharing option is greyed out in Webex Meetings on Mac. It works but is a hassle. Hit the Start menu icon and select Settings. It is the Active speaker's box and part of the "you're sharing PowerPoint" box. 07:49 PM If youre using an older version of your browser, note that some older browsers may not work well with Webex and require the latest version to function optimally. You are not able to select it when Outlook is used in an On-Prem Exchange environment, as shown in this image: Note: Outlook on Mac and the Outlook Web App (OWA) are unaffected and can SOBO as normal in shared calendars. Right-click on the. His focus is on helping corporate professionals visually communicate the messages in their data so they don't overwhelm and confuse executives. And, the display settings options are greyed out. You select the file from a file explorer style window. Some users with an NVIDIA graphics card may experience screen tearing within their Webex window. What do you do if you don't have a second display? Please make sure to add the host to the invite so that they can have it on their calendar as well. 1 2 comments vtbrian 3 yr. ago Are you the host in these cases? Welcome to the Webex Community. Sometimes Webex permissions can be limited by corporate policies or security software installed on your computer. Try restarting your computer. Still having issues? Did you get the answer? Click on Add to add the Webex app executable to the list. Why is the share button greyed out in Webex? If not, one of us should so that it gets fixed. creating customer delight. You can also screenshare from your Webex Meetings desktop app when connected to a Webex device. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the share screen becomes active after you have disabled the extensions, you can try enabling them one by one until you find the culprit. Please go to MS Teams online https://teams.microsoft.com 3. Log out and log back into your Webex account. These problems with Webex can make the share screen difficult to use and make you think that it is not working. Intelligent collaboration devices for every desk. Hi - you have to be in the Webex meeting to see the option to add it to your security settings. When sharing content, you can choose to share your screen, or just share a specific application (Word, Excel, PowerPoint, etc. The reason this happens is due to a limitation with Microsoft Exchange and Windows Outlook clients where web-based add-ins like Webex Scheduler are not supported in shared calendar scenarios. Are you experiencing the same screen sharing issue when you are using MS Teams online from your computer? You can try updating your software to see if it fixes the problem. You can also share whiteboard sessions into a Webex meeting from a Webex Board. the grey box on attendee view when every top-up of webex app appears like taskbar(sharing mode ) , polling. The attendees see everything on your screen. Hopefully, one of these solutions has been able to fix the greyed out share screen on Webex. Webex powers a new Additional features, storage, and support After installation, simply click the Start Scan button and then press on Repair All. You can even share 3D models virtually in your meetings from iOS devices! Sometimes the issue occurs due to outdated software versions. If you have any browser extensions enabled, try disabling them and then restarting your browser. To avoid the screen sharing option graying out, start a voice or video call with the person first before sharing your screen. Broken Screen When Attendee is Sharing Desktop, Locate the caret on the right side of the Task Bar. If you use Presenter View Preview and share the PowerPoint application, the attendees see all of Presenter View, including your notes and the next build/slide. and our His articles and videos on virtual presenting have been viewed over 3.5 million times and liked over 14,000 times on YouTube. Outdated OS If your Windows is not up-to-date, it may not meet the current system requirements of the latest Webex version. During the meeting, go to Meetings > Options, choose Content Sharing, and then select Revert to classic screen sharing.
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