Absolute WORST COSTUMER SERVICE. +44 20 8068 4317 Line opening times (UK time): Mon-Fri 07:00 - 20:00 Weekend 10:00 - 19:00 and dont tell anyone about any currency charges, change it on everyones visa in hopes to make more money without people knowing. After logging in you can close it and return to this page. We'll do our best to get back to you in the next 24 StubHub reviews first appeared on Complaints Board on Apr 8, 2008. For more information, please see our Picking up your tickets at one of our Last Minute Service Centres? Can I get my 173,116 Chase Ultimate Rewards points refunded? You can email the site owner to let them know you were blocked. Or is any of the information above inaccurate? We'll do our best to get back to you in the next 24 hours. StubHub is the world's top destination for ticket buyers and resellers. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. jane.doe@stubhub.com). Submit a complaint and get your issue resolved. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. 199 Fremont Street, Floor 4. 175048 members 524 online Browse the forums Buying and Purchased tickets 1269 Posts Selling Tickets 1306 Posts Account and Settings 145 Posts Events and Venues 161 Posts Major Events 0 Posts Community activity Start a Discussion Recent Unanswered Suspicious Email Remind me when call center opens. Customer Service. Search over 700 StubHub is a multinational company founded on 2000 by Eric Baker and Jeff Fluhr with its headquarters located at San Francisco, California, United States and key people behind it being Jill Krimmel and (President) .. StubHub has the following subsidiaries: Subsidiary. Has anyone had this before? Please log in again. 03-16-2022 08:50 PM. Recieved tickets for the steelers game for christmas day when we got there our seats were not together! Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Orders. Get contact details including emails and phone numbers Pro tips & talking points. No. Yes What do I do! Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. Now 3 days later I get an email telling me to do the same things I have tried a dozen times already. My understanding is the tickets should be transferred on Ticketmaster to my name and email address, I should then receive an email from Ticketmaster separately to my email address and he loses access to the tickets. If you click on the chat option, there's an option in the bottom right that says "contact form" that will let you send an email. Listen now (14 min) | In this episode: Our second week in New Zealand and already a natural disaster (sort of). Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Entering barcodes on StubHub listings or sales, Uploading PDF tickets to a StubHub listing or sale, Selling a type of mobile ticket and transferring it to the buyer. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. No events within. No phone number, no email, no chat. Use the access code from your order confirmation email to see your tickets: See your tickets by setting up or logging in to your StubHub account: Did you find it helpful? will see them in court how much will that cost stubhub? 292 No. You may or may not have one. We'll automatically confirm your order within 30 minutes of correct transfer. We are changing the way you register and sign-in to the StubHub Community. Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Address 199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. proven methods for fixing any consumer problem. Click here to get notifications about new complaints of StubHub. . Sold tickets on StubHub but don't have them. Buying Selling Account & Settings Getting your Mobile transfer tickets Understanding your order's delivery status Event statuses when buying tickets Reselling tickets bought on StubHub Postponed or rescheduled events Plus, it's the end of the semester and we're throwing a party! At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. 1. Contact. No one from the company has offered to fix this issue, they are rude and now that they have my money they won't even listen to me. Yes No Still Need Help? But its complicated. I cannot find any way to contact StubHub. Customer service all the way to your seat, 2000-2022 StubHub. I requested a refund on December 21, 2021 and have not received anything - not even an email update. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com How to change the delivery method of my sale. STAY AWAY! My Whirlpool stove is defective again. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Your IP: The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. Use of this website signifies your agreement to our. Listed tickets tonight and stubhub sent an email saying the listing is not available to purchase and that they will contact me within 3 days to confirm the listing ?? A person pretends to be from StubHub. Tap the first drop-down menu to see 'Settings'), Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it). You can call 866-788-2482 or send a dm to @TeamStubHub and explain you have a pass and they can assist. U am not really sure how to contact the buyer as well. All Rights Reserved. Eversource Gas says I have a leak. Youll also connect with other readers who want to make the world a better place. 5)A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company word of mouth recommendations from friends and colleagues are very valuable.and believe you me, I am not a happy satisfied customer. StubHub competes in a variety of industries, such as ticket exchange and ticket resale. Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. Copyright Coporate Office Headquarters -2023. Sorry we couldn't be helpful. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub, Like, share & subscribe to StubHub on YouTube at, Check out StubHub's Instagram pictures and videos at. Lorem ipsum dolor sit amet consectetur adipisicing elit. You're all set! StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. After the switch, you will enter the email address you use to access the community in order to reset your password. That's how stubhub knows you've sent the tixx and it also protects identity of the end buyer. I will be contacting my Attorney General as well as filing complaints with any relevant organization. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to@TeamStubHuband someone will be able to fix it for you. Here is a copy of my most recent email:Are you serious? I'm assuming you also got the random email about your payment method being updated? Privacy Policy. Please advise on how to find this information. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. Can I just go ahead and resell these on another website and be certain I don't run into an issue of double purchase? you guys are a huge corporation and you cant even get a total right. Up to 5 Stubhubs terms and conditions do not allow for communication between buyer and seller. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Events Parking. : And I believe that was sent to you in the confirmation email of your purchase.Agent. Looking for a particular StubHub employee's phone or email? Game is at 7. Were always here to help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Absolutely ridiculous lack of real customer service. STUB HUB GAURENTEES THAT IF YU BUY TWO TICKETS TOGETHER THEY WILL BE SIDE BY SIDE. Please help. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. StubHub corporate office address Print StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Was this answer helpful? Hello, they solved something for you. Customer Service. They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. Did we mention it's free? The latest complaint misleading ticket sales was resolved on Aug 29, 2014. SO MUCH FOR THEIR GAURENTEE! When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Cookie Notice Required fields are marked. It provides a platform for users to put list their unwanted tickets for sale. victoria Ayala 1 review FR A day ago Avoid at all costs No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. How do I get it fixed? Or, they can contact you as a seller listed on StubHub. I was told a week ago that my case was turned over to a technician and would be contacted within 48 hours. This contact was published on October 2, 2016 and updated on October 22, 2022. Plus, we have insightful letters, insider tips, and more. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 199 Fremont Street, Floor 4San Francisco, CA 94105 USACorporate Phone Number: 1-415-222-8400Fax Number: 1-415-222-8552Customer Service Number: 1-866-788-2482, Your email address will not be published. Your email address will not be published. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Give us a call if you need help with something urgent. janedoe@stubhub.com) and [first]. Sorry we couldn't be helpful. Here's what's shakin' on South Island. Danielle is the author of this solution article. What should I do? We'll do our best to get back to you in the next 24 hours. Sign up for a free account. Payments. Current hold time. Discuss the issues you have had with StubHub and work with their customer service team to find a resolution. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Filed today. (on the StubHub app, go to 'My tickets.' The latest review Stubhub ticketing was posted on Apr 11, 2023. The only way for sellers to transfer tickets is to forward the email with the link. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Dear Stubhub,I want you to know that this is the last purchase that I will be making through this company, all thanks to your customer service reps. Under 'Have an access code,' select 'Find your order. tickets can be for sports, concerts, theater and live entertainment. Cloudflare Ray ID: 7c0c3f0fa8573885 The more you know your customers, the better you become at anticipating their needs. Heres what to do. You can contact us by commenting in the thread below, but the fastest method is by sending a private message to any of our Moderators right here on the Community! : Are you still with me?Me: yesAgent. still has not resolved my issue. Most customer needs are emotional rather than logical. Were always here to help. Such a shame to ruin a good music experience with this lack of customer care. Select 'Sign in. Prices may be higher or lower than face value. (business & personal). We found clear and detailed contact information for StubHub. Are you the buyer or seller because you post is confusing? They contact you, and the email even looks like it came from StubHub support. San Francisco, CA 94105 USA. Fastest way to talk to a real StubHub rep. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Selling tickets and delivery expectations. Explain your scenario, and provide any applicable evidence. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. The action you just performed triggered the security solution. All Rights Reserved. Re: I accidentally put the wrong email when buying tickets, Hi I am in the same boat, I booked tickets for the nets game in Monday, and I did it as a guest, I put in the wrong email, I have order details. Know any other ways to contact StubHub? trying to get a phone number for corp. office the number on home page does not work!!!!!! Is this your company? the exact pickup location and times. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Waited too long to get a passport? This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. Amazon didnt receive my return package. To update your primary email address or phone number: Did you find it helpful? jdoe@stubhub.com), which is being used by 88.9% of StubHub work email addresses. This may include details from your tickets (so be sure to keep them), or information from the event venue. 'Under 'Have an access code,' select 'Find your order.' Enter your email address, the access code, and your phone number Select 'Continue' You don't have an access code but you bought tickets as a guest See your tickets by setting up or logging in to your StubHub account: Go to 'Profile' then 'Sign in' I hope you take this message to heart, they will not help you so save your money and time and look somewhere else. I listened my tickets on StubHub as mobile transfer and. StubHub themselves are advising of this . StubHub was founded by Eric Baker and Jeff Fluhr. Nobody could explain how to email tickets after being sent to four different people. Help us improve this article with your feedback. It's often the quickest way to sort something out. StubHub has resolved 66 complaints. Check out our directory. I have the same case, I accidentally put the wrong email when buying tickets. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 50. miles of. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Once the transaction was canceled by the buyer, I was charged 40% of the sale price. You will enter your community username and new password and done! You think they would notice and email is wrong I have been on hold for over an hour with no one answering and it keeps just hanging up on me!!! The worst customer service that I have ever experienced. Every order is 100% guaranteed. Either is possible (and other creative approaches might come up). 4)Identify and Anticipate Needs Customers don't buy products or services. StubHub has an average consumer rating of 2 stars from 292 reviews. My family flew from Seattle to go to the Cowboys game tonight and I cant get my tickets from stub hub because I accidentally spelled gmail wrong!! The company took my money! let's see how dumb they are over $25.00 when lawyers will cost a pretty penny. Combined with viagogo, we now span 90+ countries around the world. Inexperience with ticket buying, would like a refund. It is a terrible business and horrible customer service. I paid over $8,000 only to be disappointed and lose all my money. 12-08-2022 04:25 AM. I have now been waiting for a call back for over a week and you have owed me money for over two weeks. Contacting StubHub - by phone or otherwise While 866-788-2482 is StubHub's best toll-free number, there are 3 total ways to get in touch with them. It's often the quickest way to sort something out. When I replied to the email saying I'd like to take advantage of that, they replied with "sorry that was a mistake, that option is no longer available for tonight's show" I replied with "This will be for tomorrow's show, how do I move forward? " Product shipment, payment, communication, billing, and any kind of service-related complaint about StubHub can be filed via the specific StubHub complaint section. Since you accepted the transfer (yes, it is true that if you are logged on to another TM account and click on the accept link, it will assign the transfer tickets to that email address). Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Eventually found the page below. is there a way to contact stubhub that isn't their phone number, facebook or twitter. They have ruined my World Series experience. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to @TeamStubHub and someone will be able to fix it for you. Southwest just got a one-two punch for its holiday misdeeds. Customer Service Number: 1-866-788-2482. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. My American Tourister luggage is defective. Contact. To write a complaint about StubHub and get an answer from the officials of StubHub, Complaintsboard.com's objective complaint writing and answer providing system can be used. your customer service department should be embarrassed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Alternatively, you can send us an email at free lookups / month. Try any other company just not this one. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% Help us improve this article with your feedback. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. They call you stupid and hang up on you. The person contacting you asks to confirm your account or payment information. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. I tried calling and was on hold forever. Welcome to StubHub Support My Orders My Sales My Account Community Browse Help Categories Where are my tickets? Call 1-866-788-2482 to speak to a customer service representative from StubHub. All Dates. If you could help me correct this, that would be great, Im freaking out. They buy good feelings and solutions to problems. : Is there anything else I can help you with?Me: you havent helped me with what I came here for, 3)The customers always right right? Founded in 2000 and headquartered in San Francisco, California, StubHub is a San Francisco-based ticket exchange and resale company. If you need help with any problem,please contact us through this form. All Rights Reserved. How do I get it fixed? Email Contacts customerservice@stubhub.com Social Media Contacts Executive Contacts Primary Contact ', Enter your email address, the access code, and your phone number. This website is using a security service to protect itself from online attacks. Thanks for your message we aim to get back to you within 24 hours. million verified professionals across 35 million companies. How To Contact StubHub Corporate Office Headquarters. 208.97.145.23 Initial StubHub complaints should be directed to their team directly. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Same here. Other common StubHub email patterns are [first] [last] (ex. [last] (ex. Do I have to pay this service bill? Why are travel refunds taking so long now? Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693 My Tickets. How to win your consumer dispute using the Elliott Method. Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Re: I accidentally put the wrong email when buying tickets. I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent.
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