User would see"Hold on, looks like something went wrong we are trying to get you back on the Call", the call would resume and subsequently interrupt. The WebRTC media engine in Workspace app (HdxRtcEngine.exe) uses the Secure RTP and DTLS protocols for multimedia streams that are offloaded to the client. outgoing screensharing) will result inHdxRtcEngine.exe performing display captures at the endpoint (with H.264). #4.1 As an example we will investigate a p2p audio call between two VDI users. Teams connects fine now. 11/2/2020 : Citrix Workspace app for Windows 2010 is GA. See, 10/29/2020 :Citrix Workspace app for Linux 2010 is GA. See, 10/15/2020 :support for DTMF has been enabled in Teams. TapJoin. Make sure you are applying proper exclusions. [Note:The notification audio (ringtone) is played by Teams out of the VDAs default playout device. See CTX460173. Citrix and Microsoft are working together to get to the root of this issue and fix it ASAP. Still connecting to remove devices. A DECT wireless headset with noise canceling mics and a premium workstation to connect multiple devices and manage communications from a single tool. Fixed in 2010. Its a bit tedious to open Registry Editor every time, so you can also create a registry entry file MSTeamsRedir.reg In this file you can paste this content: Remember; You should run MSTeamsRedir.reg every time you connect to the machine or when you restart MS Teams. ICE Candidates can be [IPv4 or IPv6] : [UDP or TCP]. 8/9/2021:Hidden chat channels are now visible/clickablein optimized Teams when running in a virtual desktop - Microsoft issue (i. We're currently using VMWare Horizon as our remote solution, this error only started happening after teams pushed out the Horizon performance update. Customers on CRs are encouraged to upgrade to 2206, or 2203 plus hotfix. You'll be joined in the room and on your iPhone at the same time. [CVADHELP-15611], 5/11/2021: Large Gallery View 7x7 and Together Mode are now supported. See, 12/2/2020: Citrix Workspace app for MAC 2012 is GA, adding support for screensharing. Black windows can be caused byissues on the sender's side (user capturing) or the receiver's side (user rendering the stream).For example, if the error is on the sender's side the following entry could be seen:webrtcapi.DesktopCapture Error: OnCaptureResult. Usually a restart of a physical device or log in/log out from VDI will clear up issue. For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by keywords and find help with a specific issue. Ensure your privacy by leaving your meeting from allthe devices you joined on with one tap. Depending on your environment and preferences, you can set up the RDS solution for session-based virtualization, as a virtual desktop infrastructure (VDI). While you're in a meeting on one device, open Teams on the second one. Hi Mark, could you clarify I've got the correct idea for this. Could anyone see how to solve this? Sign out/Sign in back into Teams fixes the issue. Support for room remote on Surface Hub is currently in development. Microsoft Excel. Still connecting to remote devices. 8/22/2020 :Timezone Redirection mismatch when Teams is running in VDI: please upgrade Teams to get the fix (to version1.3.00.21759), 8/16/2021: multimonitor screensharing is now available with CWA for Win/Mac/Linux 2106 or higher. 267297731 and 240731800). Microsoft FastTrack. You can try either disabling VP9, or forcing the resolution to medium. SRTP provides confidentiality and authentication to RTP, using symmetric keys to encrypt media and control messages, and uses the AES encryption cipher.4. I tested the call on Teams web but it`s working fine. If Teams says you're still connected to a remote device, restart your computer. Holly Lehman And for insurance, I turned off my bluetooth also. 3/14/2022: Customers in Public GCC or GCC High Office 365 Rings might be experiencing intermittent webcam failures (Teams detects the camera but not able to acquire video) if the Workspace app is equal or higher to 2109 (on any OS platform). I've uninstalled Teams and reinstalled it, disconnected all devices and plugged them back in but still nothing. Calling isnt available yet", but I didn't connect to any other devices. Calling isn't Avaliable yet. Please contact your device manufacturer to download the latest version of the driver. All the media is handled by CWA in a Client-Fetch-Client-Render manner. We highly recommend that users transition to the new method of If you have a similar situation, here are the troubleshooting steps to take. In your Teams meeting window, tapLeave . Microsoft Edge Insider.NET. The transmission is encrypted, fast, and direct (peer-to-peer), allowing you to send huge files quickly and securely. 8/31/2022: Background Blurring and effects (default image templates) are now enabled in Ring 4 (GA) with CWA for Windows 2207. If you have any Windows applications that are not shareable, please contact Citrix Support to troubleshoot this issue. Issue is fixed in VDA 2106 or higher. Speakers should work when you watch a random youtube movie. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. If your branch office Firewalls are blocking STUN and UDP destination ports 3478-81, then a transport relay in O365 must be contacted using TCP which adds additional latency and degrades call quality experience].Since the Firewall is blocking UDP, the calling peer must attempt a TCP connection to the other candidate:2If that also fails, it will have to use his transport relay (relay raddr) seen in the Trickle ice snippet above (52.114.188.57).Important note for branch-office proxies: HdxRtcEngine.exe cannot read explicit proxy configurations on the endpoint.This was fixed in: or higher versions. If the user then minimizes the Teams UI (e.g. To prevent an echo effect, Teams will automatically turn off the camera and mic on the second device before it enters the meeting. - Copy and paste following path Windows File Explorer: %appdata%\Microsoft\Teams - Delete all content in that folder - Uninstall Teams from Control Panel. Has anyone seen this error message before when attempting to join a teams meeting or starting a screen share. Currently we support video resolutions up to 720p@30fps, with 360p being common [H264 and VP9]. Exchange. TeamViewer has introduced a new way of connecting using session links, which offers enhanced security and convenience for remote support. To turn on your speaker, just tap Speaker at the bottom of your screen. Microsoft FastTrack. A Teams sign out/sign in and restart will be required. Run Citrix supplied hdxcheck.sh and see if you have all the libs installed, I tried installing all libs manually and in the end still had no HDX optimized sound in my VDI. All the peripherals should now be mapped, and the video self-preview visible. While you're in a meeting on one device, open Teams on the second one. Then start Teams again. Trying to restart the service causes it to hang (Stopping). In these VDAs, WebSocketService.exe can crash and cause Teams call failures ("Still connecting to remote devices. The only way I've been able to fix this issue is to uninstalled the Horizon Agent from the users desktop but I obviously don't want to be uninstalling and reinstalling Horizon Agent every time a user comes into the office to work. This thread is locked. Failed The following example assumes that there isnt config.json file present. Does the same error occur if others in the team trying to call you? Hope this helps other people. Meeting room uses and layouts. References for Microsoft IcM# cases (279646315 and291199411) and Citrix SR# cases (81036409 and, 2/4/2022: App Sharing (i.e. Calling isnt available yet", but I didn't connect to any other devices. To learn more about using PowerShell to manage meeting policies, see Set-CsTeamsMeetingPolicy. Calling isn't Avaliable yet. After you upgrade XenApp and XenDesktop 7.6 to XenApp and XenDesktop 7.15 LTSR CU6 or later, or Citrix Virtual Apps and Desktops 1912 LTSR and create a Machine Creation Services (MCS) catalog, the option Disk cache size (GB) might be disabled and cannot be enabled. 4/4/2023 - Desktop Sharing in older VDAs (1912 CU5 or below) that do not support multi-window mode may no longer allow sharing of more than one Desktop due to changes in Teams support for Single-Window mode. [HKEY_CURRENT_USER\SOFTWARE\Citrix\HDXMediaStream] Could anyone see how to solve this? SeeCTX460173. What's new in Microsoft Teams Rooms and Devices at Enterprise Connect, Microsoft Teams Phone gives you PSTN connectivity choice, Whats New in Microsoft Teams | November 2022, Whats New in Microsoft Teams | October 2022. Maximizing it shows the black screen again. Citrix and Microsoft rolled out thefix on Sept-8-2020, deployed already in GA (a.k.a Ring4). Common issues could be erroneous cached items (settings.json and storage.json)inAppData\Roaming\Microsoft\Teams,or even dual Teams installations (under %appdata% and Program Files). Media Engine transport layer establishment. Ensure you apply the proper exclusions for theWebScoketService.exeprocess.Once there is a successful secure WebSocket (wss) connection, WebSocketService.exe will create a new process in the users session called WebSocketAgent.exe:This process can also be spotted in Director:[Note: WebSocketAgent.exe is also used for BCR and HTML5 Video Redirection]Action: if WebSocketAgent.exe is not being created while 127.0.0.1:9002 is ESTABLISHED, restart the WebSocketService.exe service. If you've joined a meeting on one device, you can join it on another device at the same time. You can manage devices used with Microsoft Teams in your organization from the Microsoft Teams admin center. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. @Joseph_MitchellThe ramifications are O365 app authentication on devices. Whether you enteredthe meeting from amobile phone, desktop, or Teams Room, you can close out your call on everything at once. RTP over UDP traffic will begin with 90 hexa (or 80 hexa if no RTP header extensions are present) in Data, the first octet of the RTP header.By selecting one of these UDP packets and selecting "Analyze/Decode As" then selecting RTP, Wireshark will process the packets as RTP.The WebRTC media engine in Workspace app (HdxRtcEngine.exe) uses the Secure RTP and DTLS protocols for multimedia streams that are offloaded to the client. New comments cannot be posted and votes cannot be cast. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. This solution worked like a charm. Proper troubleshooting requires the Admin to verify each area progressively, moving down the list. After the connection is established, there will be UDP traffic sent regularly between the peers. Archived post. {{articleFormattedModifiedDate}}, {{ feedbackPageLabel.toLowerCase() }} feedback, Please verify reCAPTCHA and press "Submit" button, Users may fail to complete any call and Microsoft Teams does not show the optimized message anymore ("Citrix HDX optimized"), The issue may be reported in a single session and multi-session VDA's with CVAD Current Releases and LTSR versions (2203 and 1912 up to CU5) [CVADHELP-17758]. Wen we try to join a meeting we got the following message: " Still Connecting to Remote Devices. HdxRtcEngine log -- records the execution of process HdxRtcEngineLocation: /Users//Library/Logs/HdxRtcEngine/hdxrtcengine//hdxrtcengine.logNote that Hdxrtcengine log is enabled by default.-Linux Logs:The /tmp/webrpc// and /tmp/hdxrtcengine// directory will have log files.#2:Media Engine peripheral acquisitionIn Teams, go to Settings Devices. After that short existential crisis I kept searching for a possible solution and was happy to find this registry setting. If your Teams Rooms device loses trust with the domain, you won't be able to authenticate into the device and access its settings. To get them: CTXMTOP is a Command & Control virtual channel only no media is exchanged between CWA and VDA. Calling isn't available yet. 4/11/2023 Several customers have reported problems with video in calls where the video is floating on the desktop window and / or may be a black square. To get the latest Shim update you must log out and log back into Teams and it will be automatically downloaded. {{articleFormattedCreatedDate}}, Modified: At Lenovo, we recognize that educational continuity can have different meanings depending on your role in education. Sharing best practices for building any app with .NET. Just an Update on this for any others who have this issue in the future, I contacted VMWare support and went through some troubleshooting with them. Go to Settings/Devices/Audio devices.Note: when Teams enumerates Playback/Recording peripherals, it will select the ones that are defaults at the endpoint. Room remote can be used on a Bluetooth-equipped device with Microsoft Teams installed. Since last week I am working with a virtual desktop (VDI) through Citrix Workspace (ICAClient) and noticed I can not use Teams to call or join meetings. a. Currently, Teams in a remote desktop services environment is available with support for collaboration and chat functionality. You can join when the meeting starts, or any time during the meeting. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As a workaround, open theSound Control Panel(mmsys.cpl), select the playback or recording device, go toProperties > Advancedand change the settings to a supported mode. Welcome to the Citrix Discussions. FIX Teams: "Still Connecting to Remote Devices. on The call recipient's OS version and your OS version. So screensharing might actually start with a low resolution before it jumps to a higher one.In the webrpc logs, look for "webrtcapi.VideoTrackSource Info: setOptions" to spot what resolution and fps is being applied: In the logs, also the parameter "webrtcapi.DesktopCapture" can be used for quick finds, and if there are errors they would be logged as "webrtcapi.DesktopCapture Error:". You can view and manage the device inventory for your organization and do tasks such as update, restart, and monitor diagnostics for devices. on Hi guys, I met a connection problem preventing me from joining a meeting that said "Still connecting to remote devices. 11/18/2022- Citrix is aware of an issue with graphics device drivers for Windows endpoints that have the Intel I5 1245U 1.6GHZ processor using the UHD Graphics 770 adapter. 10/8/2020 : a bug has been reported in Workspace app for Windows 2009.6 for outgoing screensharing failures (in setups where the monitor has high DPI or multi-monitor with high resolutions). Sign out / sign back into Teams required. Your email address will not be published. This requires MultiWindow as a prerequisite which is available in VDA 2112 or higher and Teams 1.5.00.11865 or higher. Upvote if you also have this question or find it interesting. Windows. If the problem persists, reinstall Teams. All other audio (e.g. My Teams app has been working fine for the most part lately, but today when I clicked on a "Join Teams meeting" link, it took me to my Teams app and a notification appeared that read "Check your connection-It looks like there may be a problem with your connection". First using the Teams Admin center, verify that the Teams is not in Island Mode but has been upgraded to Teams Only. Citrix is aware of this issue and working on a fix in Workspace app. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Citrix.com: How to collect Logs for Citrix Workspace app for Linux? RDS lets you deliver individual virtualized applications, provide secure mobile and remote desktop access, and provide end users the ability to run their applications and desktops from the cloud. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\AssignedAccessConfiguration\Profiles\. Microsoft Excel. on And for insurance, I turned off my bluetooth also. Once the virtual channel is established, the Citrix HDX Engine in CWA (wfica32.exe) will spawn the media engineon the client: At this point, Teams is ready to handle calls. If it is still occurring please file a support ticket with Citrix. Calling is not available yet"). Corzza123 Still connecting to remote devices. We also have this problem with some users even though we upgrded everything to 19.12. Applying the Display filter rtp wont result in any RTP packets displayed.Instead, first set the Display Filter to udp to spot UDP traffic. Azure. For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by keywords and find help with a specific issue. Please sign out and sign back into Teams, no CWA nor VDA upgrade required. Please add Teams.exe to the VDA registry under SfrHook, and make sure the Flag value REG_DWORD is set to 204 Hexadecimal, As a last resort, you can disable ALL hooking for Teams by following, 3/23/2022: CWA for Windows 2203 LTSR and 2204 CR are now GA. Otherwise they'll get a different error. Re: Still Connecting to Remote Devices. But for many children, continuity means school. These fixes arealso available in VDA 2106 or higher[CVADHELP-16918] [CVADHELP-17341] [CVADHELP-17146] [CVADHELP-17505], 11/1/2021 : Citrix and Microsoft strongly recommend to update to a Teams version higher than 1.3.00.28778. Still we had to solve the problem. Upvote if you found this answer helpful or interesting. Bindu Pillai I've uninstalled Teams and reinstalled it, disconnected all devices and plugged them back in but still nothing. For the scenario, deleting the AAD managed device profile cleared the issue on wdesk (Citrix VDI) for MS Teams Optimized client. Teams was installed machine wide Steps taken so far: Have user exit Teams completely and restart it. 1999 - 2023 Citrix Systems, Inc. All Rights Reserved. 1.) 2- Right click on the MS Team app -> Run as administrator -> close it (without sign in) 3- Right click on the MS Team app -> properties -> "compatibility" tab -> "compatibility mode" section -> Remove tick the "Run this program in compatibility mode for" -> Apply -> Ok. 4- Open the MS Team app and sign in. To turn on your camera or mic, tapCamera or Mic at the bottom of your screen.
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